Hi, I’m
Jillian Tarr
Brooksville,FL
Summary
Astute product support specialist with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols.
Overview
7
years of professional experience
Work History
Corestream
Product Support Specialist
09.2019 - 12.2021
Job overview
- Executed product solution demonstrations with internal and external users during new releases and troubleshooting calls.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Delivered feedback on troubleshooting guides and contributed to continuous improvement of issue resolution and support processes.
- Researched and identified solutions to technical problems.
- Identified, triaged and escalated issues to internal personnel along with clear outline of problems and technical detail.
Corestream
Billing Support Specialist
09.2018 - 09.2019
Job overview
- Provided excellent customer service, developing and maintaining client relationships.
- Monitored customer accounts to identify and rectify billing issues.
- Researched and resolved billing discrepancies to enable accurate billing.
Corestream
Administrative/Executive Assistant to the Chief Executive Officer
02.2017 - 09.2018
Job overview
- Processed travel expenses and reimbursements for executive team and senior management group.
- Volunteered to help with special projects of varying degrees of complexity.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Took notes and dictation at meetings.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Hollister Co
Assistant Manager
07.2016 - 12.2016
Job overview
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Chegg Inc
Tutor
12.2015 - 11.2016
Job overview
- Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
- Created tailored lesson plans and study guides to teach and assist students in area of study.
- Taught students remotely using online video chat platform and other delivery channels.
Frontier Communications
Operations College Summer Intern
06.2015 - 08.2015
Job overview
- Prepared project presentations and reports to assist senior staff.
- Sorted and organized files, spreadsheets, and reports.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
Education
Eastern Connecticut State UniversityWillimantic, CT
Bachelor of General Studies from Business Information Systems
12.2015
University Overview
- Extracurricular Activities: Co-ed Acapella
- Member of Public Relations Student Society of America
Skills
- Delivering Technical Support
- Schedule Coordination
- Telephone Support
- Technical Presentations
- Cross-Functional Collaboration
- Organizational Skills
- Billing Dispute Resolution
- Administrative Support
Timeline
Product Support Specialist
Corestream
09.2019 - 12.2021
Billing Support Specialist
Corestream
09.2018 - 09.2019
Administrative/Executive Assistant to the Chief Executive Officer
Corestream
02.2017 - 09.2018
Assistant Manager
Hollister Co
07.2016 - 12.2016
Tutor
Chegg Inc
12.2015 - 11.2016
Operations College Summer Intern
Frontier Communications
06.2015 - 08.2015
Eastern Connecticut State University
Bachelor of General Studies from Business Information Systems
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