Jillian Tedrow
Bartender
Las Vegas,NV
Summary
Veteran Bartender with progressive experience in hospitality industry ranging from casual to high-end establishments. Consistently contributes to dynamic teams at high-volume, fast-paced establishments.
Overview
2
2
years of post-secondary education
16
16
years of professional experience
Work History
Business Owner/Operator
The Bunkhouse
Las Vegas, NV
10.2015 - 03.2020
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Weekly inventory and ordering for bar.
- Input bi-weekly payroll.
- Set up bar, bartended early/slow shifts, as well as tending for big/busy shifts that needed extra staffing.
- Established strong relationships with locals and created a loyal customer base.
- Monitored staff performance, providing final-say assessment over all inquiries.
- Led strategic initiatives, including screening, hiring and generating policy to maintain compliance with group goals.
- Put together realistic budgets based upon costs and fees for effectively operating business.
Lead Bartender
The Artifice
Las Vegas, NV
04.2011 - 09.2015
- Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
- Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Set up glassware, liquor and other necessary supplies for special events.
- Operated efficiently in high-volume setting (First Friday, other special events).
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Server
Morton’s The Steakhouse
Las Vegas, NV
01.2009 - 02.2013
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Checked identification to enforce age regulations for alcoholic beverages.
- Greeted and maintained relationships with regular customers.
Server
The Cheesecake Factory
Las Vegas, NV
07.2007 - 06.2010
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Prepared beverages and filled food orders for customers.
- Cultivated warm relationships with regular customers.
- Consistently updated and maintained knowledge of extensive food/drink menus.
- Checked identification for minimum age for sale of alcoholic beverages.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Increased sales significantly by upselling higher-end products to customers.
- Applied comprehensive knowledge of wine, cider and beer as well to increase daily beverage sales.
- Answered customers' questions, recommended items and recorded order information.
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Education
Associate of Arts - Liberal Arts And General Studies
Monroe Community College
Rochester, NY 09.2004 - 05.2006
Skills
Responsible alcohol service
Classic cocktails
Liquor, beer and wine knowledge
Clear and effective communication
Creative mixology
Handling difficult customers
Micros POS
Aloha POS
Hospitality service expertise
Timeline
Business Owner/Operator
The Bunkhouse
10.2015 - 03.2020
Lead Bartender
The Artifice
04.2011 - 09.2015
Server
Morton’s The Steakhouse
01.2009 - 02.2013
Server
The Cheesecake Factory
07.2007 - 06.2010
Associate of Arts - Liberal Arts And General Studies
Monroe Community College
09.2004 - 05.2006