Jillian Titus

• Answered inquiry phone calls, prioritizing client needs for effective support.
• Created purchase order fill sheets to manage customer deliverables efficiently.
• Managed accounts receivables and payables to maintain financial accuracy.
• Oversaw wide-area workflow for all government contracts, ensuring compliance and timely execution.
• Conducted government bidding processes using DIBBS to secure contracts.
• Coordinated with vendors for direct customer orders to optimize fulfillment.
• Facilitated monthly sales reports for Accounting, enhancing financial oversight.
• Managed shipping logistics daily to ensure timely delivery and customer satisfaction.
• Created presentations for key stakeholders regarding progress updates or proposals for new initiatives.
• Conducted meetings with clients to discuss their objectives, challenges, and strategies.
• Collaborated with sales team members to develop solutions tailored to customer needs.
• Provided training sessions for customers on how best utilize the company's products or services.
• Maintained a deep understanding of client products and services in order to effectively promote them.
• Managed key enterprise account with responsibility for sales, contracts, negotiations and reporting.
• Conducted regular business reviews with key clients to assess product and service performance and identify improvement areas.
• Managed account portfolios, keeping detailed records of account activities, transactions, and progress.
• Coordinated with the customer service and support teams to address and resolve key account issues promptly.
• Maintained positive working relationships with retailers and representatives.
• Utilized sales data and client feedback to improve organizational strategies.

Generated reports on team performance relative to established goals.

• Maintained weekly accounts receivables reports while updating Accounting Manager, CFO, and President.
• Supported invoice processing via IFS and QuickBooks for streamlined operations.
• Managed credit card processing for payments from customer invoices efficiently.
• Reviewed employee expense reports for accuracy against company standards.
• Executed expense and budget reconciliation processes accurately.
• Oversaw logistics for annual conference, promoting key aspects such as brochure layout and website design.
• Enhanced digital imaging plates sales by $120,000 monthly through strategic website management.