Summary
Overview
Work History
Education
Skills
Websites
Roles And Responsibilities
Certification
Leadership Experience
References
Timeline
Generic
Jillian DuBose

Jillian DuBose

Medical Leadership
San Antonio ,TX

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Corporate Billing Manger/Credentialing, Contracting

Focused Healthcare Management
03.2020 - Current
  • Enhanced compliance with industry standards by conducting thorough audits of credential files.
  • Improved data integrity by implementing rigorous quality control checks on all incoming documentation from providers.
  • Managed onboarding process for new providers, ensuring timely completion of all required documentation.
  • Reduced processing times for credential applications by optimizing workflow efficiency and staff allocation.
  • Assisted with preparation of reports for senior management, highlighting key achievements and areas for improvement within department.
  • Implemented secure document storage system that improved confidentiality while ensuring easy access during audits.
  • Facilitated smooth communication between departments, fostering collaboration in support of credential management objectives.
  • Expedited resolution of credentialing issues by liaising effectively with providers and external organizations.
  • Conducted periodic risk assessments to identify potential vulnerabilities in credentialing workflows and implemented corrective measures as needed.
  • Led team meetings to discuss progress toward goals, troubleshoot issues, and share best practices among colleagues.
  • Mentored junior team members on best practices in provider relations and customer service.
  • Developed comprehensive training materials for new hires, promoting consistency in credentialing processes across organization.
  • Demonstrated excellent problem-solving skills in identifying and resolving discrepancies in provider documentation, ensuring compliance with regulatory requirements.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Defined clear targets and objectives and communicated to other team members.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Launched quality assurance practices for each phase of development
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Developed detailed plans based on broad guidance and direction.

Corporate Account Manager

Medtronic
12.2018 - 03.2020
  • Developed strong relationships with key clients, leading to increased revenue and repeat business.
  • Optimized account profitability by closely monitoring financial metrics, adjusting pricing strategies as needed based on market conditions or competitive pressures.
  • Developed, serviced and grew corporate accounts up to 95% annually.
  • Established profitable partnerships in sector to grow corporate account base.
  • Mentored junior team members on effective account management techniques, driving professional growth within the department.
  • Secured competitor business via strategic marketing, service programs, and promotions.
  • Enhanced client satisfaction by consistently meeting and exceeding sales targets and providing exceptional customer service.
  • Coordinated full sales lifecycle from proposal development to closings and follow-up.
  • Identified upsell opportunities within existing accounts, contributing significantly to annual revenue growth.
  • Contributed to the development of sales collateral and presentations that effectively communicated the value proposition of products and services, enhancing client understanding and buying.
  • Grew territory 95% by building talented sales force.
  • Built relationships with customers and community to promote long term business growth.
  • Contributed to event marketing, sales and brand promotion.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Negotiated prices, terms of sales and service agreements.
  • Informed customers of promotions to increase sales productivity and volume.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

Corporate Clinical Professional II

KCI - Acelity
07.2009 - 10.2018
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Corporate Account Manager

UnitedHealth Group
02.2006 - 11.2008
  • Developed, serviced and grew corporate accounts up to 90% annually.
  • Developed, serviced and grew corporate accounts up to 87% annually.
  • Mentored junior team members on effective account management techniques, driving professional growth within department.
  • Collaborated with cross-functional teams to develop and implement account management strategies for optimal results.
  • Enhanced client satisfaction by consistently meeting and exceeding sales targets and providing exceptional customer service.
  • Retained high percentage of existing accounts through proactive relationship management efforts and excellent customer support services.
  • Coordinated full sales lifecycle from proposal development to closings and follow-up.
  • Analyzed sales data to identify trends and areas for improvement, implementing targeted action plans for enhanced performance.
  • Provided comprehensive reporting on account performance indicators to senior leadership for informed decision-making processes.
  • Identified upsell opportunities within existing accounts, contributing significantly to annual revenue growth.
  • Managed portfolio of corporate accounts, fostering long-term partnerships and promoting customer loyalty.
  • Contributed to development of sales collateral and presentations that effectively communicated value proposition of products and services, enhancing client understanding and buying.
  • Built credibility and trust among clients through consistent communication, problem-solving efforts, and focus on delivering value-added solutions.
  • Leveraged industry expertise and market insights to provide valuable guidance on clients'' strategic planning efforts, helping them achieve their business goals.
  • Coordinated with marketing teams to execute successful promotional campaigns tailored to specific client needs.
  • Partnered with product development teams to ensure client feedback was incorporated into future offerings for better market fit.
  • Led contract negotiations with high-profile clients, resulting in favorable terms that contributed to overall company success.
  • Ensured accurate forecasting by maintaining up-to-date records of sales activities and client interactions in CRM systems.
  • Streamlined internal processes for improved efficiency, facilitating timely responses to client inquiries and concerns.
  • Built relationships with customers and community to promote long term business growth.
  • Contributed to event marketing, sales and brand promotion.
  • Achieved or exceeded company-defined sales quotas.
  • Maintained current knowledge of evolving changes in marketplace.
  • Presented professional image consistent with company's brand values.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Set and achieved company defined sales goals.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Negotiated prices, terms of sales and service agreements.
  • Informed customers of promotions to increase sales productivity and volume.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Contributed to team objectives in fast-paced environment.
  • Met existing customers to review current services and expand sales opportunities.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Kept detailed records of daily activities through online customer database.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Recorded accurate and efficient records in customer database.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Stayed current on company offerings and industry trends.
  • Developed, maintained and utilized diverse client base.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Consulted with businesses to supply accurate product and service information.
  • Built diverse and consistent sales portfolio.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Generated advertising brochure for vendor use.

Customer Service Manger

Abbott Diabetes Care
10.2000 - 12.2005
  • Contributed to team success by regularly participating in store meetings, sharing ideas for process improvements, and collaborating on projects when needed.
  • Elevated overall store appearance through diligent cleaning efforts, including collecting shopping carts from parking lots and disposing of trash properly.
  • Enhanced customer satisfaction by efficiently bagging groceries and assisting with loading items into vehicles.
  • Supported inventory management efforts through diligent stocking practices, identifying discrepancies, and alerting supervisors when supplies were running low.
  • Assisted cashiers in providing efficient service, handling returned items, and managing long lines during peak hours.
  • Supported store operations by restocking shelves, organizing merchandise, and rotating products for optimal freshness.
  • Facilitated smooth transactions with accurate item scanning, ensuring pricing accuracy and preventing shrinkage.
  • Collaborated effectively with fellow team members to ensure seamless transitions between shifts and consistent coverage during breaks or absences.
  • Maximized efficiency by accurately sorting and organizing customer purchases, grouping items by size, weight, and fragility to prevent damage during transport.
  • Demonstrated strong multitasking abilities while juggling various responsibilities during busy periods without compromising quality of work or customer service standards.
  • Maintained strict adherence to sanitation guidelines when handling food items, ensuring all perishables were stored safely according to regulations.
  • Reduced wait times for customers by quickly adapting to varying checkout speeds and maintaining clean workspace.
  • Promoted safe shopping environment by promptly addressing spills or hazards on sales floor.
  • Utilized strong problem-solving skills to address unique customer needs or concerns, providing tailored solutions that resulted in increased satisfaction levels.
  • Promoted positive store image by maintaining professional appearance in accordance with dress code standards and engaging customers in polite manner.
  • Participated in ongoing training sessions to stay up to date on best practices concerning product knowledge, safety protocols, and effective communication techniques.
  • Handled customer complaints professionally and calmly, resolving issues swiftly to maintain high levels of satisfaction.
  • Increased store cleanliness by performing routine maintenance tasks, such as sweeping floors and wiping down surfaces.
  • Improved customer experience by offering friendly assistance in locating items throughout store.
  • Exemplified company values through courteous interactions with customers, consistently going above and beyond to meet their needs.
  • Assisted with maintaining clean and organized store appearance.
  • Worked together with cashiers to guarantee customer satisfaction.
  • Maintained customer satisfaction by assisting with carrying out goods.
  • Provided support to customers in shifting purchases from carts to cars to maintain customer satisfaction.
  • Collected and returned all hand baskets and shopping carts to proper place for new customer use.
  • Greeted guests entering and exiting store to foster customer satisfaction.
  • Retrieved grocery carts and baskets from lot and various site locations.
  • Placed customer's purchased goods into bags, maximizing space while avoiding overloading.
  • Answered customer inquiries and provided product guidance.
  • Scanned packages and boxes and moved to loading dock for shipment.
  • Bagged customer purchases while paying mind to industry best practices.
  • Returned unwanted merchandise and retrieved specially requested products.
  • Assisted customers by escorting and placing grocery bags in vehicles.
  • Assisted with backroom duties by unloading deliveries and stocking shelves.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Completed daily orders with expert picking and packing of shipments.
  • Stocked shelves and displays 7 days per week to maintain active inventory.

Education

Associate - Medical assistant

Career Point College
San Antonio, TX
01.2004

Associate - Medical secretary, coding, accounting

Career Point College
San Antonio, TX
01.2004

High school or equivalent - High school

Smithson Valley High School
San Antonio, TX
05.1998

Skills

  • Provider enrollment
  • Application processing
  • Documentation Review
  • Accreditation Compliance
  • Regulatory knowledge
  • Data Management
  • License Monitoring
  • Policy analysis
  • Customer Service
  • Computer Skills
  • Team Leadership
  • Decision-Making
  • Problem Resolution

Roles And Responsibilities

Report directly to the CFO and CEO to complete any tasks that need to be completed, going over reports and discussing appeals and payments and actions for non-payment payors. Accurately process and bill Medicare, Medicaid, private payer and patient claims in accordance with payer requirements and organization policy Assist in the preparation of monthly billing and accounts receivable reports. Perform monthly billing audits. Maintain accurate Medicare and Medicaid billing analysis reports. Run eligibility and determine benefits on new patients. Maintain complete and accurate billing and accounts receivable records. Prepare Medicare, Medicaid, private payer and patient remittances for data entry. Alert appropriate management team members regarding late or missing documents required for billing. Assist with the collection of receivables by monitoring accounts receivables, resubmitting bills to overdue accounts, and alerting leadership of seriously overdue accounts. Establish and maintain positive working relationships with payers and other customers. Maintain the confidentiality of patient and organization information at all times Perform other specific projects relating to billing, data entry, and computer operations as required. Experience working with the following systems required: Kinnser /Well Sky Medicare, Managed Care, and Long-Term Care billing modules TMHP Long-term care Medicaid billing portal, Managed Medicaid MESA My Ability eligibility, Medicare claims, and All-Payer eligibility and claims portals Availity All major insurance portals Microsoft Excel. Contracting and Credentialing for over 10 companies. Government contracts handling all VA contracts and credentialing

Certification

  • Certified in Home Health Billing
  • Certified in Hospice Billing
  • Medicaid Billing (TMHP)
  • Medicare (CMS)
  • Managed care Billing

Leadership Experience

Passionate, motivated and fiscally responsible health care executive with 22 years of experience managing operations to achieve organizational objectives. Demonstrated knowledge of strategic planning and expansion with a proven record of providing effective leadership to increase revenue and improve patient outcomes. Experienced in cross-functional collaboration, accountable care practices and regulatory compliance. 5 or more years of progressive network management experience including hospital contracting and network administration in a healthcare company. 20 or more years of project leadership experience Extensive provider contracting skills, including contract preparation and implementation, financial analysis and rate proposal development Excellent written and verbal communication skills and experience presenting to varied audiences Ability to manage multiple priorities in a fast-paced environment Ability and willingness to travel on a minimal basis, as required.

References

Available upon request.

Timeline

Corporate Billing Manger/Credentialing, Contracting

Focused Healthcare Management
03.2020 - Current

Corporate Account Manager

Medtronic
12.2018 - 03.2020

Corporate Clinical Professional II

KCI - Acelity
07.2009 - 10.2018

Corporate Account Manager

UnitedHealth Group
02.2006 - 11.2008

Customer Service Manger

Abbott Diabetes Care
10.2000 - 12.2005

Associate - Medical assistant

Career Point College

Associate - Medical secretary, coding, accounting

Career Point College

High school or equivalent - High school

Smithson Valley High School
  • Certified in Home Health Billing
  • Certified in Hospice Billing
  • Medicaid Billing (TMHP)
  • Medicare (CMS)
  • Managed care Billing
Jillian DuBoseMedical Leadership