Jillian Truitt
Mays Landing,NJ
Summary
Proven Office Manager with a track record of fostering inclusivity and boosting productivity at ACS Document Imaging. Skilled in office administration and adept at enhancing efficiency through organizational skills. Successfully negotiated cost-saving contracts and developed a high-performing administrative team, significantly improving operational workflows and employee satisfaction.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Office Manager, Senior
ACS Document Imaging
05.2007 - 06.2024
- Assisted in the development of internal policies that fostered a positive work environment centered around inclusivity, diversity, and professionalism.
- Improved employee productivity through effective delegation, task prioritization, and time management strategies.
- Facilitated the hiring process by conducting interviews, selecting suitable candidates, and onboarding new employees effectively.
- Implemented new software solutions that increased overall office efficiency and productivity levels.
- Maintained an organized filing system for easy access to critical documents and streamlined record-keeping practices.
- Coordinated logistics for events and meetings to ensure seamless execution without any glitches or delays.
- Optimized office space utilization by reorganizing workspaces for better efficiency and collaboration.
- Served as a liaison between management and staff members ensuring clear communication of goals, expectations, and policy changes throughout the organization.
- Reduced operational costs with meticulous budget planning, monitoring, and resource allocation.
- Developed strong relationships with vendors to negotiate favorable contracts for cost-saving purposes without compromising on quality or service delivery.
- Collaborated with other department heads to develop interdepartmental cooperation strategies that boosted overall organizational success rates.
- Streamlined office operations by implementing efficient management systems and processes.
- Enhanced office communication by establishing clear channels for information exchange between departments.
- Managed the resolution of any conflicts or employee concerns promptly, resulting in a more harmonious work environment and higher overall job satisfaction rates.
- Ensured regulatory compliance by staying updated on industry changes, training staff accordingly, and auditing internal procedures regularly.
- Oversaw expense tracking processes to maintain accurate financial records while identifying areas for potential savings or budget adjustments as needed.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Organized and updated databases, records and other information resources.
- Created reports, presentations and other materials for executive staff.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Coordinated office events, seminars and meetings for staff and clients.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Negotiated and executed contracts on behalf of department.
- Built and managed processes for tracking and monitoring department performance.
- Completed weekly payroll for 15 employees.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
General Office Clerk
Conservit Heating & Air, LLC
03.1999 - 12.2006
- Maintained confidentiality while handling sensitive information across various departments within organization.
- Updated company databases regularly to ensure accurate employee contact information was readily available when needed.
- Streamlined communication processes by managing correspondence, emails, and phone calls in timely manner.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Drafted professional memos, letters, and marketing copy to support business objectives and growth.
- Acted as a liaison between clients and internal departments to facilitate prompt resolution of concerns or issues raised during interactions.
- Contributed to team collaboration by participating in staff meetings and assisting with various projects as needed.
- Assisted in preparation of reports and presentations, ensuring accuracy and professional presentation.
- Supported daily operations with tasks such as data entry, photocopying, scanning, and faxing.
- Coordinated appointments and maintained up-to-date calendars for management personnel.
- Enhanced office efficiency by organizing and maintaining filing systems for essential documents.
- Improved customer satisfaction by addressing inquiries professionally and efficiently.
- Facilitated smooth office functioning through effective inventory management of office supplies and equipment.
- Aided in recruitment process by scheduling interviews, preparing materials, and coordinating candidate communications effectively.
- Managed incoming mail, ensuring proper distribution to relevant departments or personnel.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Purchased and maintained office supplies.
- Coordinated and scheduled meetings and appointments.
- Assisted with onboarding of new employees.
- Informed and supported business leaders through consistent communication and administrative support duties.
Education
High School Diploma -
Gateway Regional School District
Woodbury Heights, NJ06.2000
Skills
- Office Administration
- Excellent multi-tasking ability
- Clear oral/written communication
- Organizational Skills
- Customer Relations
- Employee Supervision
- Data Entry
- Scheduling Coordination
- Bookkeeping
- Problem-solving abilities
- Multitasking Abilities
- Effective Communication
- Decision-Making
- Microsoft Office Expertise
- Work Planning and Prioritization
Certification
Notary Public, Tennessee, valid until 2027
*Notary Public, New Jersey Pending Certificate*
Work Preference
Work Type
Full TimePart TimeGig WorkLocation Preference
RemoteHybridImportant To Me
Work-life balanceCompany CultureCareer advancementTimeline
Office Manager, Senior
ACS Document Imaging
05.2007 - 06.2024
General Office Clerk
Conservit Heating & Air, LLC
03.1999 - 12.2006
High School Diploma -
Gateway Regional School District