Jillian Tucker
Ashland,NE
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Optician
Pearle Vision
Omaha, NE
01.2024 - Current
- Assisted customers with selecting frames and lenses that best suited their needs.
- Provided information on lens types, frame styles and materials, lens coatings, and accessories.
- Performed basic vision screenings to determine patient's prescription needs.
- Calculated measurements for eyewear using optical measuring devices.
- Demonstrated how to insert, remove, and care for contact lenses.
- Adjusted eyewear for proper fit and comfort level.
- Explained the benefits of various types of eyewear protection options such as anti-glare coating or UV protection.
- Ordered stock from suppliers based on customer orders.
- Maintained accurate records of all transactions in computer system.
- Organized inventory according to product type and manufacturer specifications.
- Repaired broken frames using specialty tools and equipment.
- Processed payments for products purchased by customers.
- Conducted follow-up calls to ensure customer satisfaction with purchase.
- Dispensed contact lenses upon completion of fitting process.
- Inspected completed eyeglasses to ensure accuracy before releasing them to patients.
- Participated in continuing education courses related to optometry technology advances.
- Provided recommendations on eye care products including cleaning solutions and lens cases.
- Greeted patients warmly upon arrival at office or store location.
- Educated patients about proper use of corrective eyewear, lifestyle habits, diet, exercise, which can affect vision health.
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
- Telephoned appointment-holders on day before to confirm times, contacted no-shows, obtained insurance pre-authorization and notified patients upon eyewear availability.
- Coordinated office bookkeeping, reporting and communication with customers and vendors and maintained office equipment.
- Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
Server
Oscar's Pizza & Sports Grille
Omaha, NE
09.2018 - 11.2023
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Monitored dining room for cleanliness and proper set-up at all times.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Retail Sales Associate
Michael Kors
Gretna, NE
07.2020 - 12.2020
- Assisted customers with finding the right product for their needs.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Greeted customers upon entering the store and provided assistance.
- Stocked shelves with merchandise according to company standards.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Operated point-of-sale systems accurately to process payments from customers.
- Promoted special offers and discounts to encourage additional purchases.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Answered questions about current promotions and resolved issues according to store policies.
Administrative Assistant
Lrs Healthcare
Omaha, NE
06.2018 - 09.2018
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Processed invoices for payment using accounting software applications.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
Lead Generation Specialist
Lrs Healthcare
Omaha, NE
08.2017 - 07.2018
- Conducted research and identified potential leads through various online sources.
- Developed a strategy for targeted outreach campaigns to maximize lead generation efficiency.
- Maintained an up-to-date database of qualified leads and their contact information.
- Collaborated with sales team members to develop strategies that would increase lead conversion rate.
- Analyzed existing marketing campaigns and identified areas for improvement to optimize lead generation results.
- Created detailed lead profiles to ensure accurate data capture for further analysis.
- Provided regular reports on the progress of lead generation activities, including performance metrics such as cost per acquisition.
- Assisted in developing content for email campaigns that resonated with target audiences.
- Researched and targeted prospective customers to support business development objectives.
- Achieved established sales targets by generating new customer accounts.
Retail Sales Associate
Loft Outlet
Gretna, NE
10.2016 - 09.2017
- Assisted customers with finding the right product for their needs.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Greeted customers upon entering the store and provided assistance.
- Stocked shelves with merchandise according to company standards.
- Organized displays to attract customers and promote sales.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Processed returned merchandise according to company policies.
- Operated point-of-sale systems accurately to process payments from customers.
- Promoted special offers and discounts to encourage additional purchases.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Created price tags and merchandise signs for new items.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Recommended merchandise to customers based on needs and preferences.
Server
Stokes
Omaha, NE
03.2016 - 08.2017
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
Education
High School Diploma -
Gretna High School
Gretna, NE05-2010
Some College (No Degree) - 2-D Design
University of Nebraska At Omaha
Omaha, NESome College (No Degree) - Economics
Metropolitan Community College
Omaha, NESkills
- Insurance Billing
- Regulatory Compliance
- Insurance Verification
- Order Verification
- Workflow Optimization
- HIPAA
- Interpreting orders
- Point of sale systems proficiency
- Problem-solving skills
- Healthcare regulations
- Team Collaboration
References
References available upon request.
Timeline
Optician
Pearle Vision
01.2024 - Current
Retail Sales Associate
Michael Kors
07.2020 - 12.2020
Server
Oscar's Pizza & Sports Grille
09.2018 - 11.2023
Administrative Assistant
Lrs Healthcare
06.2018 - 09.2018
Lead Generation Specialist
Lrs Healthcare
08.2017 - 07.2018
Retail Sales Associate
Loft Outlet
10.2016 - 09.2017
Server
Stokes
03.2016 - 08.2017
High School Diploma -
Gretna High School
Some College (No Degree) - 2-D Design
University of Nebraska At Omaha
Some College (No Degree) - Economics
Metropolitan Community College
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