Jillian Tyler
Goose Creek,SC
Summary
Dynamic HEDIS Specialist with nearly 10 years of experience with Berkeley Family Practice, excelling in quality assurance and client engagement. Proven track record in developing effective care plans and mentoring staff, enhancing patient satisfaction and treatment outcomes. Skilled in critical analysis and process optimization, ensuring compliance with healthcare regulations.
Overview
23
23
years of professional experience
1
1
Certificate
Work History
HEDIS Specialist/Quality Improvement Specialist
Berkeley Family Practice
10.2018 - Current
- Developed patient care plans in collaboration with healthcare providers to enhance treatment outcomes.
- Mentored junior staff on best practices for patient interaction and office protocols, fostering a supportive environment.
- Followed all company policies and procedures to deliver quality work.
- Maintained current clinical knowledge by participating in hands-on patient care.
- Applied knowledge of Medical Assisting to make insightful observations of deviations and successes.
- Developed quality improvement plans, policies and operational guidelines.
- Conducted regular gap analysis of the organization's quality management system.
- Conducted outreach to patient's for ensuring medication adherence.
- Conducted outreach to patient's, recommending preventative testing to ensure optimum health of the patient.
- Conducted weekly outreach to patients to ensure medication adhererence.
Medical Assistant
Berkeley Family Practice
05.2016 - Current
- Over 20 years experience.
- Educated patients on treatment plans and preventive care practices, fostering informed health decisions.
- Mentored junior staff on best practices in patient interaction and clinical procedures for enhanced performance.
- Identified areas for process improvement, implementing changes that increased service quality and patient satisfaction.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians during examinations, ensuring efficient workflow and patient comfort.
- Managed electronic health records, maintaining accuracy and confidentiality in patient information.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Empowered patients through education on self-management techniques for chronic conditions.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Oriented and trained new staff on proper procedures and policies.
- Measured patient pulse oximetry.
- Measured patient spirometry.
- Experienced in starting and maintaining IV therapy, including site preparation, catheter placement, and monitoring for complications.
Medical Assistant Adjunct Instructor
Trident Technical College
07.2010 - 02.2018
- Developed and delivered engaging course materials for diverse student populations.
- Guided students in understanding complex concepts through interactive learning strategies.
- Evaluated student performance and provided timely feedback to enhance academic success.
- Strengthened critical thinking skills through problem-solving exercises and open-ended questions.
- Educated students in performing phlebotomy.
Medical Assistant
Palmetto Primary Care
03.2014 - 05.2016
- Administered patient care, including vital signs monitoring and medical history documentation.
- Coordinated patient appointments, optimizing scheduling to reduce wait times and enhance service delivery.
- Collaborated with healthcare team to streamline processes, improving overall clinic operations and efficiency.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collected and documented patient medical information such as blood pressure and weight.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
Air Force Medic
USAF
03.2003 - 03.2010
- Administered emergency medical care in high-pressure environments, ensuring patient stabilization and safety.
- Conducted thorough patient assessments to determine medical needs and prioritize treatment plans.
- Collaborated with multidisciplinary teams to coordinate comprehensive care for diverse patient populations.
- Trained junior medics on advanced medical techniques, enhancing team performance and readiness.
- Developed and maintained accurate medical records, ensuring compliance with regulatory standards and protocols.
- Reviewed patient medical records ensuring medical readiness for deployment.
Education
Associate of Science - Allied Health Sciences
Community College of The Air Force
Montgomery, AL05-2009
Skills
- Client engagement
- Skilled in identifying and addressing challenges
- Critical analysis
- Document organization
- Quality assurance
- Quality assurance analysis
- Collaborative teamwork
- Effective problem-solving techniques
- Process optimization
- Regulatory compliance oversight
- Collaborative knowledge sharing
- Effective time management
- Meticulous attention to detail
- Multitasking Abilities
- Continuous process evaluation
Certification
CPR
CCMA
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
HEDIS Specialist/Quality Improvement Specialist
Berkeley Family Practice
10.2018 - Current
Medical Assistant
Berkeley Family Practice
05.2016 - Current
Medical Assistant
Palmetto Primary Care
03.2014 - 05.2016
Medical Assistant Adjunct Instructor
Trident Technical College
07.2010 - 02.2018
Air Force Medic
USAF
03.2003 - 03.2010
Associate of Science - Allied Health Sciences
Community College of The Air Force