Jillian Valenza
Sparta,NJ
Summary
Enthusiastic college student eager to contribute to team success through hard work, attention to detail, and excellent organization skills. Clear understanding of customer service. Motivated to learn, grow, and excel in the service industry.
Overview
9
9
years of professional experience
Work History
Resident Assistant
Ramapo College Of New Jersey
08.2024 - Current
- Attended, participated, and contributed to weekly staff meetings addressing resident needs.
- Conducted regular room inspections to ensure adherence to residence hall policies, maintaining a clean and organized living environment.
- Collaborated with campus security to maintain a safe living environment for all residents.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Responded to room transfers, incident reports, and maintenance requests.
- Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
- Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
- Facilitated conflict resolution among roommates and neighbors by mediating discussions and proposing fair solutions.
Server
Uries Waterfront Restaurant
05.2023 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Seasonal Server, Pool/Cocktail/ Banquet Server
Icona Diamond Beach
06.2021 - 09.2022
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Hostess
Icona Diamond Beach
07.2021 - 09.2021
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Expeditor
Doo Wop Diner
06.2021 - 09.2021
- Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
- Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Improved delivery times by closely monitoring and prioritizing urgent orders.
- Enhanced communication between departments to ensure seamless order management and fulfillment.
- Addressed supply problems and developed creative solutions to prevent delays.
Ice Cream Sales Attendant
Fudgy Wudgy Ice Cream
05.2021 - 07.2021
- Assisted in maintaining a clean, organized retail environment for optimal shopping experience.
- Tracked stock using company inventory management software.
- Improved client retention rates by providing exceptional after-sales support and follow-up calls.
- Engaged with customers to build rapport and loyalty.
- Maintained records related to sales, returns, and inventory availability.
Beach Attendant and Trainer
Billy's Beach Service
06.2015 - 08.2020
- Demonstrated exceptional communication skills when interacting with diverse clientele, fostering positive relationships with repeat customers.
- Assisted in setting up and breaking down beach equipment daily, maintaining an organized and functional workspace.
- Assisted in the coordination of special events held on the beachfront, ensuring successful execution and memorable experiences for attendees.
- Adapted to constantly changing weather conditions or unexpected challenges, demonstrating flexibility and resilience in the face of adversity.
- Handled cash transactions accurately while renting out beach equipment, ensuring proper accounting procedures were followed.
- Maintained inventory levels for various beach supplies, facilitating smooth operations during peak periods.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Education
No Degree - Nursing
Ramapo College of New Jersey
Mahwah, NJ05-2025
Skills
- Time management
- Strong work ethic
- Cash handling
- Multitasking
- Adaptability and Responsibility
- Handling Complaints
- Effective Communication
- Critical thinking
Timeline
Resident Assistant
Ramapo College Of New Jersey
08.2024 - Current
Server
Uries Waterfront Restaurant
05.2023 - Current
Hostess
Icona Diamond Beach
07.2021 - 09.2021
Seasonal Server, Pool/Cocktail/ Banquet Server
Icona Diamond Beach
06.2021 - 09.2022
Expeditor
Doo Wop Diner
06.2021 - 09.2021
Ice Cream Sales Attendant
Fudgy Wudgy Ice Cream
05.2021 - 07.2021
Beach Attendant and Trainer
Billy's Beach Service
06.2015 - 08.2020
No Degree - Nursing
Ramapo College of New Jersey