Jillian Vazquez
Wantage,NJ
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
21
21
years of professional experience
Work History
Technology Assistant
Pope John XXIII Regional High School
09.2017 - Current
- Maintained current software licenses and patched applications to stay up-to-date with latest features.
- Gathered and translated project requirements and collaboratively worked to define scope and milestones.
- Collaborated with other Techs on projects.
- Installed and configured software and hardware.
- Diagnosed and troubleshot hardware, software and network issues.
- Tested new software and hardware prior to deployment.
- Created user accounts and assigned permissions.
- Offered assistance in implementing and developing training programs.
- Installed, configured and maintained computer systems and network connections.
- Researched and identified solutions to technical problems.
- Configured and tested new software and hardware.
- Helped streamline repair processes and update procedures for support action consistency.
- Configured hardware, devices, and software to set up work stations for employees.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Installed and configured operating systems and applications.
- Monitored system performance to identify potential issues.
- Identified plans and resources required to meet project goals and objectives.
- Met project deadlines without sacrificing build quality or workplace safety.
- Proved successful working within tight deadlines and a fast-paced environment.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated material procurement and required services for projects within budget requirements.
- Planned and implemented upgrades to system hardware and software.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Developed and documented network policies, procedures and standards.
- Evaluated software products to determine compatibility with existing systems.
- Installed and configured network printers and other peripheral devices.
- Diagnosed and resolved hardware and software issues.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Provided on-call support for critical issues related to Google Chrome.
- Provided basic end-user troubleshooting and desktop support.
- Documented support interactions for future reference.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Walked individuals through basic troubleshooting tasks.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
Instructor
Vernon Valley Karate Academy
11.2003 - Current
- Developed karate lesson plans to meet individual needs of each participant.
- Informed students of historical and theoretical underpinnings of karate techniques.
- Assisted with sparring and contact exercises to pair students of similar rank, size, and age.
- Evaluated student performance to determine promotion in rank.
- Provided lectures and demonstrations to parents, companies, and other members of public to promote safety.
- Scheduled individual and group lessons to improve student skills.
- Organized and led pertinent events such as gradings, workshops, boot camps, gashukus, and tournaments.
- Coached new students by breaking down techniques into simple moves.
- Instructed student leadership classes to promote motivational attitude, self-confidence, discipline and self-esteem.
IT Coordinator
Fredon Township Elementary School, Newton, NJ
07.2016 - 06.2017
- Met project deadlines without sacrificing build quality or workplace safety.
- Identified plans and resources required to meet project goals and objectives.
- Planned, designed, and scheduled phases for large projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- Coordinated material procurement and required services for projects within budget requirements.
- Negotiated and managed third-party contracts related to project deliverables.
- Researched and recommended new technologies and strategies for improving system performance.
- Planned and implemented upgrades to system hardware and software.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Evaluated software products to determine compatibility with existing systems.
- Installed and configured network printers and other peripheral devices.
- Diagnosed and resolved hardware and software issues.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Provided on-call support for critical issues related to Software.
- Provided basic end-user troubleshooting and desktop support.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Walked individuals through basic troubleshooting tasks.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Installed, configured and maintained computer systems and network connections.
- Tested new software and hardware prior to deployment.
- Patched software and installed new versions to eliminate security problems and protect data.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured and tested new software and hardware.
- Responded to customer inquiries and provided technical assistance over phone and in person.
IT Technician Intern
Vernon Township School District
06.2015 - 06.2016
- Maintained office PCs, Chromebooks and mobile devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Proved successful working within tight deadlines and a fast-paced environment.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners projectors, and Chromebooks.
- Tested new software and hardware prior to deployment.
- Offered assistance in implementing and developing training programs.
Education
Associate of Applied Science - Computer Networking
Suny Orange County Community College
Middletown01-2016
Bachelor of Arts - History
Ramapo College of New Jersey
Mahwah, NJ05-2012
Associate of Arts - Liberal Arts And General Studies
Sussex County Community College
Newton, NJ12-2011
High School Diploma -
Sussex County Technical School
Sparta06-2008
Skills
- Remote Support
- Software installations
- User Training
- Telecommunications
- System Configuration
- Application Support
- Hardware Maintenance and Repair
- Software Installation
- Remote and End-user assistance and support
- End-user support
- User Support
- Expertise in Mac and Windows OS
Timeline
Technology Assistant
Pope John XXIII Regional High School
09.2017 - Current
IT Coordinator
Fredon Township Elementary School, Newton, NJ
07.2016 - 06.2017
IT Technician Intern
Vernon Township School District
06.2015 - 06.2016
Instructor
Vernon Valley Karate Academy
11.2003 - Current
Associate of Applied Science - Computer Networking
Suny Orange County Community College
Bachelor of Arts - History
Ramapo College of New Jersey
Associate of Arts - Liberal Arts And General Studies
Sussex County Community College
High School Diploma -
Sussex County Technical School
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