Jillian Villano
Marlton
Summary
Dynamic Ecommerce Listing Specialist with proven success at DRS Product Returns, leveraging strong data analysis and customer service skills to enhance product visibility and satisfaction. Expert in social media marketing and sales strategies, driving engagement and optimizing listings to boost sales. Committed to delivering exceptional results through effective team collaboration and innovative solutions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Ecommerce Listing Specialist/Social Media Coordinator
DRS Product Returns
Marlton
03.2025 - Current
- Created and maintained accurate listings of properties in multiple databases.
- Analyzed market trends to identify opportunities for new business development.
- Resolved customer complaints quickly and efficiently in a professional manner.
- Provided training and guidance to junior listers on proper procedures when creating new listings.
- Analyzed buyer feedback ratings to identify areas needing improvement in product quality or customer service processes.
- Collaborated with other team members to develop marketing campaigns that promoted specific products or services offered through eBay.
- Created item listings with accurate product descriptions, images and pricing information on eBay.
- Researched competitive prices and adjusted own listings accordingly to remain competitive.
- Resolved customer concerns and answered questions quickly to maximize satisfaction.
Social Media Marketing Intern
The Spellbound Group
Los Angeles
05.2025 - 08.2025
- Coordinated with internal teams to ensure consistency across all marketing efforts.
- Participated in brainstorming sessions to develop fresh approaches to marketing initiatives.
- Researched and identified target audience preferences, trends, and behaviors.
- Collaborated with design team to create visuals that enhance brand identity.
- Generated ideas for creative content initiatives.
- Monitored Facebook, Instagram, Twitter and other social media platforms to build customer connections.
- Scheduled content for publication on social media at ideal times.
- Utilized Twitter and Facebook to promote products, services and content.
- Focused on growing social media presence through engaging content and using data and customer insights to guide process.
- Wrote and uploaded quality posts for client's various social media pages, improving overall traffic.
Business Administer
Maverick LLC
West Berlin
11.2021 - 11.2024
- Executed online sales strategies for popular branded fashion items.
- Monitored sales on eBay, Amazon, and Etsy.
- Produced high-quality photographs to showcase products for internet retail.
- Reduced customer complaints through effective communication and problem-solving skills.
- Managed product shipments and returns.
- Implemented effective product arrangement strategies to enhance office organization
Custom Shoe Painter
Kicks By Jill
07.2020 - 07.2024
- Custom Design Creation: Collaborate with clients to design and paint unique shoe art based on personal preferences, brand aesthetics, or pop culture themes.
- Materials & Techniques Expertise: Utilize high-quality paints, coatings, and brushes to ensure vibrant, long-lasting designs. Expertise in leather, canvas, and synthetic materials.
- Artistic & Technical Precision: Provide precise detailing, shading, and color blending to create visually striking and durable custom footwear.
- Project Management: Manage multiple projects, ensuring timely delivery and meeting client expectations while maintaining artistic integrity and quality.
- Client Relations: Build and maintain strong relationships with clients, offering design consultations, regular updates, and aftercare advice for shoe longevity.
- Marketing & Sales: Promote custom designs through social media platforms, online marketplaces, and local events to expand clientele and brand awareness.
Beverage Cart Attendant
Little Mill Country Club
Marlton
05.2018 - 09.2021
- Prepared and efficiently served a variety of alcoholic beverages to ensure customer satisfaction.
- Organized and managed large-scale outings with attendance exceeding 200 people.
- Utilized cart transportation to enhance customer experience.
- Operated an on-course beverage stand serving as a bar exclusively for members.
- Assisted in organizing and coordinating events, collaborating with colleagues.
- Stocked shelves with a variety of beverages including beer, wine, cocktails, juices, soda, and water.
- Checked ID's and restricted underage customers from purchasing alcoholic beverages.
- Processed cash transactions accurately and efficiently using point-of-sale software systems.
Server
De Lazy Lizard
Ocean City
05.2019 - 08.2019
- Provided excellent customer service by greeting and serving customers, taking food orders, delivering drinks, and ensuring an optimal dining experience.
- Managed a three-part restaurant on the water.
- Resolved customer complaints and issues.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Education
Bachelor degree - Business Administration
RCBC-Rowan University
Glassboro, NJ08.2025
Associate degree - Liberal Arts and Sciences
Rowan College at Burlington County
Mount Laurel, NJ05.2023
High school diploma -
Cherokee High School
Marlton, NJ06.2016
Skills
- Deadline management
- Social media marketing
- Sales strategies
- Digital marketing
- Organizational skills
- Sales expertise
- Data analysis
- Team collaboration
- Critical thinking
- Customer service
- Bartending experience
- Host/hostess duties
- Restaurant operations
- Social media strategy
- Documentation and reporting
- Guest seating management
- Creative arts and painting
- Guest engagement strategies
- Food delivery services
- High-volume dining expertise
- Dining customer service excellence
- Service prioritization techniques
- Cash handling proficiency
- Menu memorization skills
Certification
Life Insurance License, XCEL Solutions LLC, 08/01/24
Websites
Timeline
Social Media Marketing Intern
The Spellbound Group
05.2025 - 08.2025
Ecommerce Listing Specialist/Social Media Coordinator
DRS Product Returns
03.2025 - Current
Business Administer
Maverick LLC
11.2021 - 11.2024
Custom Shoe Painter
Kicks By Jill
07.2020 - 07.2024
Server
De Lazy Lizard
05.2019 - 08.2019
Beverage Cart Attendant
Little Mill Country Club
05.2018 - 09.2021
Bachelor degree - Business Administration
RCBC-Rowan University
Associate degree - Liberal Arts and Sciences
Rowan College at Burlington County
High school diploma -
Cherokee High School
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