Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jillian Vincent

New Port Richey,FL

Summary

To obtain long term employment with a well-established company, where I may fully utilize my skills and abilities.

Overview

10
10
years of professional experience

Work History

Administrative Assistant

Gulf Coast Jewish Family Community Services, GCJFCS- NCPEP Program
12.2024 - Current
  • · Perform data entry and prepared reports
  • · Answering phone calls and directing them to appropriate staff
  • · Managed daily operations to ensure efficient functioning of office
  • · Ensure that documents are accurate and tasks are completed correctly

Patient Access Rep.

Baycare
04.2022 - 02.2023
  • Scheduled radiology appointments
  • Answered inbound calls
  • Accurately confirmed authorizations
  • Provided polite customer service and great phone etiquette

Guest Service Concierge Coordinator

Baycare
05.2021 - 04.2022
  • Utilized Excel and ERS to perform job duties
  • Responsible for appropriate new-hire training
  • Provided accurate directions and escorted guests to all locations
  • Coordinated with multiple departments to ensure excellent experience for guests

Guest Service Rep.

Baycare
07.2018 - 05.2021
  • Greeted guests in respectful and kind manner
  • Answered phone calls
  • Provided accurate directions or offered volunteers to assist in escorting guests
  • Used Passage Point to print out security badges

Customer Service Rep. SR (WAH)

United Health Care
09.2015 - 01.2018
  • Answered beneficiary and provider calls
  • Accurately provided benefits and polite customer service
  • Checked referral and authorization statuses and performed provider change requests
  • Accurately keep timecards and meet quality and AHT times

Education

Diploma -

Trinity Medical Academy
New Port Richey, FL
06.2012

Some College (No Degree) - Accounting

Baker College
Flint, MI

Diploma - undefined

Holly High School
Holly, MI
06.1997

Skills

  • Assertive self-motivated, service focused,
  • Attentive to detail, organized, and efficient
  • Technologically adept, goal-oriented
  • Flexible, cooperative, hard worker, team player, reliable
  • Dedicated employee with strong work ethic, over 10 years customer service
  • Work at home call center 1 years

Timeline

Administrative Assistant

Gulf Coast Jewish Family Community Services, GCJFCS- NCPEP Program
12.2024 - Current

Patient Access Rep.

Baycare
04.2022 - 02.2023

Guest Service Concierge Coordinator

Baycare
05.2021 - 04.2022

Guest Service Rep.

Baycare
07.2018 - 05.2021

Customer Service Rep. SR (WAH)

United Health Care
09.2015 - 01.2018

Diploma - undefined

Holly High School

Diploma -

Trinity Medical Academy

Some College (No Degree) - Accounting

Baker College

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