Jillian Vincent
New Port Richey,FL
Summary
To obtain long term employment with a well-established company, where I may fully utilize my skills and abilities.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Gulf Coast Jewish Family Community Services, GCJFCS- NCPEP Program
12.2024 - Current
- · Perform data entry and prepared reports
- · Answering phone calls and directing them to appropriate staff
- · Managed daily operations to ensure efficient functioning of office
- · Ensure that documents are accurate and tasks are completed correctly
Patient Access Rep.
Baycare
04.2022 - 02.2023
- Scheduled radiology appointments
- Answered inbound calls
- Accurately confirmed authorizations
- Provided polite customer service and great phone etiquette
Guest Service Concierge Coordinator
Baycare
05.2021 - 04.2022
- Utilized Excel and ERS to perform job duties
- Responsible for appropriate new-hire training
- Provided accurate directions and escorted guests to all locations
- Coordinated with multiple departments to ensure excellent experience for guests
Guest Service Rep.
Baycare
07.2018 - 05.2021
- Greeted guests in respectful and kind manner
- Answered phone calls
- Provided accurate directions or offered volunteers to assist in escorting guests
- Used Passage Point to print out security badges
Customer Service Rep. SR (WAH)
United Health Care
09.2015 - 01.2018
- Answered beneficiary and provider calls
- Accurately provided benefits and polite customer service
- Checked referral and authorization statuses and performed provider change requests
- Accurately keep timecards and meet quality and AHT times
Education
Diploma -
Trinity Medical Academy
New Port Richey, FL06.2012
Some College (No Degree) - Accounting
Baker College
Flint, MIDiploma - undefined
Holly High School
Holly, MI06.1997
Skills
- Assertive self-motivated, service focused,
- Attentive to detail, organized, and efficient
- Technologically adept, goal-oriented
- Flexible, cooperative, hard worker, team player, reliable
- Dedicated employee with strong work ethic, over 10 years customer service
- Work at home call center 1 years
Timeline
Administrative Assistant
Gulf Coast Jewish Family Community Services, GCJFCS- NCPEP Program
12.2024 - Current
Patient Access Rep.
Baycare
04.2022 - 02.2023
Guest Service Concierge Coordinator
Baycare
05.2021 - 04.2022
Guest Service Rep.
Baycare
07.2018 - 05.2021
Customer Service Rep. SR (WAH)
United Health Care
09.2015 - 01.2018
Diploma - undefined
Holly High School
Diploma -
Trinity Medical Academy
Some College (No Degree) - Accounting
Baker College
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