Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Renewals Lead - Annuity Services
ePlus Technology
06.2022 - Current
Directed renewal strategies across various territories, consistently exceeding monthly, quarterly, and annual sales goals
Built and sustained strategic partnerships with field sales teams to align objectives and boost team collaboration
Oversaw the complete renewals process, working directly with clients to ensure timely and accurate renewal completion
Implemented targeted quarterly campaigns in collaboration with vendors to maximize effectiveness and drive measurable results
Streamlined sales funnel and customer database management by mastering internal systems, enhancing process efficiency and data precision.
Social Media Manager
Sharp Shooters Safe & Gun
06.2021 - 06.2022
Crafted and implemented robust social media strategies across Instagram, Facebook, and MailChimp, resulting in a substantial increase in customer engagement and web traffic
Produced engaging content and dynamic email campaigns, using Adobe Illustrator and Canva to design effective promotional materials
Enhanced customer interactions through professional social media communication, effectively addressing inquiries and strengthening brand loyalty.
Floor Manager
Sharp Shooters Safe & Gun
12.2020 - 06.2021
Directed a team to provide outstanding customer service, improving team productivity and fostering a collaborative work environment
Developed and executed effective scheduling and project management strategies, optimizing staffing levels and operational efficiency
Oversaw the organization of the sales floor and managed inventory layout, enhancing the overall customer shopping experience.
Sales Associate
09.2018 - 12.2020
Handled daily cash transactions exceeding $5,000 with precision and accountability
Boosted sales by delivering targeted product promotions and exceptional customer service, cultivating lasting customer relationships.
Education
Master of Business Administration - Information Technology
Rawls College of Business, Texas Tech University
Lubbock, TX
08.2024
Bachelor of Business Administration - Marketing
Rawls College of Business, Texas Tech University
Lubbock, TX
12.2021
Skills
Sales & Account Management: Proven expertise in inside sales, renewals, and client relationship management
Strategic Marketing: Proficient in developing and executing marketing campaigns and business plans
Technical Proficiency: Skilled in using Adobe Illustrator, Mailchimp, Canva, and CRM systems
Communication: Strong interpersonal and communication skills, with a focus on stakeholder engagement and client interactions
Data Management: Experienced in managing and updating sales funnels and customer databases