Jillian Warner
El Paso,TX
Summary
Professional with experience in customer service and safety protocols, prepared for this role. Strong focus on teamwork and adaptability, ensuring smooth operations and exceptional passenger experiences. Skilled in conflict resolution, emergency response, and communication, with calm and approachable demeanor that fosters trust and cooperation among colleagues and passengers.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical & Surgical Assistant
Hood River Dermatology
Hood River, OR
01.2024 - 04.2026
- Assisted Mohs surgeon with pre-operative preparations including positioning of patient, draping, and instrument setup.
- Assisted with minor office procedures such as suture removal, incision checks, biopsies, Botox, excisions, and cosmetic laser treatments.
- Performed suturing techniques under direct supervision of a surgeon.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Administered injections, medications and treatments as directed by the physician.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Caregiver
Hawks Ridge Assisted Living Facility
Hood River, OR
04.2023 - 01.2024
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Educated patients on self-care techniques that would help them maintain their independence.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Administered medications under supervision of a licensed nurse.
Elderly Caregiver
Bobbi's Way In-Home Health Care
The Dalles, OR
08.2022 - 04.2023
- Collaborated with other healthcare professionals to ensure optimal quality of life for the patient.
- Participated in interdisciplinary team meetings to discuss patient progress and make recommendations for changes in treatment or services.
- Provided palliative care services such as pain management techniques and symptom control measures.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
Clinical Laboratory Assistant
Mid-Columbia Medical Center
The Dalles, OR
07.2021 - 08.2022
- Analyzed specimens according to established protocols and standards set by the clinical lab director.
- Maintained a clean, safe, and organized work environment.
- Performed venipuncture and other blood collection procedures according to established standards.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Responded quickly to emergency calls, assessed the situation and provided appropriate treatment for illnesses or injuries.
Mobile Phlebotomist
American Red Cross
Vancouver, WA
10.2020 - 07.2021
- Performed venipuncture and capillary puncture procedures on patients of all ages in a mobile setting.
- Demonstrated excellent customer service skills when interacting with patients in order to ensure satisfaction with the service provided.
- Assisted with the training of new Mobile Phlebotomists by providing guidance and instruction on proper techniques.
- Assisted with fundraising efforts, including event planning and donor outreach.
- Collected life-saving blood.
Education
Associate of Science -
Colombia Gorge Community College
The Dalles01-2024
Associate of Arts -
Clark College
Vancouver, WA06-2020
Skills
- Emergency response
- Customer service
- Strong work ethic
- Food and beverage service
- Safety procedures
- Cultural awareness
- Calm under pressure
- Attention to detail
- Communication skills
- First aid
Accomplishments
- Graduated College in Honors Society
Affiliations
- Non-profit volunteer
Certification
- Certified Medical Assistant - Phlebotomist
Timeline
Medical & Surgical Assistant
Hood River Dermatology
01.2024 - 04.2026
Caregiver
Hawks Ridge Assisted Living Facility
04.2023 - 01.2024
Elderly Caregiver
Bobbi's Way In-Home Health Care
08.2022 - 04.2023
Clinical Laboratory Assistant
Mid-Columbia Medical Center
07.2021 - 08.2022
Mobile Phlebotomist
American Red Cross
10.2020 - 07.2021
Associate of Arts -
Clark College
Associate of Science -
Colombia Gorge Community College