Summary
Overview
Work History
Education
Skills
Timeline
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Jillian Welsch

Canton,MI

Summary

Enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Known for delivering exceptional customer service and maintaining high cleanliness standards. Skilled at managing table turnover to optimize efficiency. Thrives in high-pressure situations while ensuring customer satisfaction. Instrumental in improving customer retention rate through consistent delivery of quality service.

Overview

5
5
years of professional experience

Work History

Waitress/Shift Leader

Hopcat
Livonia, Michigan
06.2023 - 07.2024
  • Developed positive relationships with regular customers through friendly conversation.
  • Organized customer orders and processed payments using cash registers and POS systems, such as Aloha.
  • Served alcoholic beverages responsibly in accordance with state laws.
  • Showcased comprehensive understanding of various cocktail recipes along with extensive knowledge of both domestic and craft beers.
  • Resolving customer complaints in a professional manner while adhering to company policies and procedures.
  • Suggestive selling additional items or upgrades to enhance guest experience.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.

Waitress/Hostess

Good Time Charley’s
Ann Arbor, MI
03.2022 - 06.2023
  • Managed reservations over the phone or online booking systems like OpenTable or Resy.
  • Organized customer orders and processed payments using cash registers and POS systems, such as Toast.
  • Verified age on identification cards before serving alcoholic beverages.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Participated in weekly team meetings to discuss goals and objectives set by management.
  • Provided drink suggestions to customers based on their preferences.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Made friendly conversation with customers to provide enjoyable bar experience.

Barista

Starbucks
Canton, Michigan
09.2020 - 11.2021
  • Recommended products based on a solid understanding of individual customer needs and preferences
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Operated cash registers to process customer payments.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.

Waitress/Hostess/Cashier

JB's Smokehouse
Canton, Michigan
07.2019 - 03.2020
  • Assisted in seating guests at tables or booths.
  • Organized reservations using computer software programs like OpenTable or Resy.
  • Took orders for food and drinks and delivered them to guests.
  • Bussed tables as needed during peak hours.
  • Answered questions about menu items, ingredients, and pricing.
  • Issued receipts, refunds, credits or change due to customers.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.

Education

MBA -

University of Michigan-Dearborn
Dearborn, MI
05-2025

High School Diploma -

Plymouth Christian Academy
Plymouth, MI
06-2021

Skills

  • Communication
  • Teamwork
  • Customer Service
  • Upselling
  • Sales expertise
  • Check payment processing
  • Greeting guests
  • Complex problem-solving
  • High-volume dining
  • Food safety understanding

Timeline

Waitress/Shift Leader

Hopcat
06.2023 - 07.2024

Waitress/Hostess

Good Time Charley’s
03.2022 - 06.2023

Barista

Starbucks
09.2020 - 11.2021

Waitress/Hostess/Cashier

JB's Smokehouse
07.2019 - 03.2020

MBA -

University of Michigan-Dearborn

High School Diploma -

Plymouth Christian Academy

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Jillian Welsch