Hi, I’m
Jillian Westerfield
Chicago,IL
Summary
Mission-oriented leader successful in developing robust educational programs and serving as positive role model. Talent in program administration, operations management and spiritual leadership.
Overview
15
years of professional experience
Work History
Lake Street Church
Associate Minister
08.2016 - Current
Job overview
- Provided spiritual care through visitation, counseling, and prayer.
- Supervised staff and volunteers leading education, youth, pastoral care, and older adult ministry programs.
- Interacted with local community, building relationships with civic organizations and other churches.
- Authored sermons, speeches and other religious materials.
- Officiated special services such as funerals and seasonal offerings.
- Applied effective time management techniques to meet tight deadlines.
- Led programs such as worship, study, fellowship, and service opportunities.
- Worked well in a team setting, providing support and guidance.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked effectively in fast-paced environments.
- Gained extensive knowledge in data entry, analysis and reporting.
- Worked flexible hours across night, weekend, and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
- Self-motivated, with a strong sense of personal responsibility.
- Proved successful working within tight deadlines and a fast-paced environment.
The Ounce
Administrative Manager
10.2014 - 02.2016
Job overview
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Developed and implemented improved filing systems for enhanced order and accuracy.
- Met department budgets by monitoring and reporting on office expenses.
- Updated reports, managed accounts, and generated reports for company database.
- Created reports, presentations and other materials for executive staff.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Built and managed processes for tracking and monitoring department performance.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Organized and updated databases, records and other information resources.
- Coordinated office events, seminars and meetings for staff and clients.
Holy Grounds Coffee
Barista
03.2012 - 06.2014
Job overview
- Controlled line and crowd with quick, efficient service.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained regular and consistent attendance and punctuality.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Used POS system to accurately enter orders and process payments.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Goodwill Industries Of Central Texas
Performance Excellence Specialist
02.2011 - 03.2012
Job overview
- Followed all company policies and procedures to deliver quality work.
- Maintained database systems to track and analyze operational data.
- Frequently inspected production area to verify proper equipment operation.
- Gathered, organized and input information into digital database.
- Developed effective improvement plans in alignment with goals and specifications.
- Collected, arranged, and input information into database system.
- Devised and implemented processes and procedures to streamline operations.
- Conducted regular reviews of operations and identified areas for improvement.
- Generated reports detailing findings and recommendations.
- Created and managed project plans, timelines and budgets.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
Life Technologies
Clean Room Technician
06.2009 - 02.2011
Job overview
- Utilized label application equipment to label tubes, containers and boxes.
- Performed cleaning techniques by thoroughly vacuuming clean room area, removing trash and bio-hazard materials and mopping walls, ceilings and floors.
- Adjusted equipment controls to regulate pressure, temperature, and flow of liquid.
- Disinfected and sterilized equipment and containers to destroy microorganisms.
- Completed forms and equipment logs to distribute to appropriate personnel.
- Documented quality checks and downtime.
- Modified machine components to improve speeds, amounts and flow of product, maximizing product quality and department efficiency.
- Maintained work area for cleanroom compliance and processing standards.
- Worked closely with engineering team to resolve problems with components and procedures.
Education
Chicago Theological Seminary, Chicago, IL
Master of Divinity
05.2026
St. Edward's University, Austin, TX
Bachelor of Arts from Organizational Leadership
05.2015
Skills
- Public Speaking
- Effective Communication
- Team building
- Fundraising strategies
- Research and analysis
- Strategic leadership
- Volunteer Management
- Problem-solving abilities
- Teaching
- Excellent Communication
- Continuous Improvement
- Social Media Engagement
- Small Group Facilitation
Languages
Spanish
Limited Working
Vietnamese
Elementary
Timeline
Associate Minister
Lake Street Church
08.2016 - Current
Administrative Manager
The Ounce
10.2014 - 02.2016
Barista
Holy Grounds Coffee
03.2012 - 06.2014
Performance Excellence Specialist
Goodwill Industries Of Central Texas
02.2011 - 03.2012
Clean Room Technician
Life Technologies
06.2009 - 02.2011
Chicago Theological Seminary
Master of Divinity
St. Edward's University
Bachelor of Arts from Organizational Leadership
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