Jillian White
Comstock,NY
Summary
Proven in enhancing guest experiences at Six Flags Great Escape, I excel in customer service and problem-solving, ensuring seamless operations and high satisfaction rates. Skilled in cash handling and guest relations, my approach has significantly increased loyalty, demonstrating my commitment to excellence in hospitality service.
Overview
7
7
years of professional experience
Work History
Front Desk Agent
Six Flags Great Escape
02.2022 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Answered customer telephone calls promptly and appropriately handled needs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Cashier
Castleton University
01.2022 - 02.2022
- Increased customer satisfaction by providing prompt and accurate checkout services.
- Collaborated with fellow employees to maintain store cleanliness, ensuring a pleasant environment for shoppers.
- Handled cash transactions efficiently, consistently balancing register at the end of each shift without discrepancies.
- Strengthened communication skills through frequent interactions with diverse clientele from varied backgrounds or age groups.
- Contributed to loss prevention efforts by monitoring for potential theft incidents and promptly reporting suspicious activity to supervisors.
- Managed high-volume periods successfully by prioritizing tasks, serving multiple customers simultaneously while remaining calm under pressure.
- Supported team members in various departments when needed to provide additional assistance during peak times or staff shortages.
- Provided knowledgeable recommendations on books and other products based on customer interests and preferences.
Front Desk Agent
Fairfield Inn & Suites by Marriot
07.2021 - 12.2021
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
Cashier
Jolley
06.2021 - 07.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Dietary Aide
Slate Valley Centers
04.2017 - 04.2021
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Discarded outdated food products and maintained waste disposal procedures.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.
Instacart Shopper
Instacart
09.2020 - 11.2020
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings.
- Worked productively with customers to meet order requirements and service expectations.
- Increased customer satisfaction by providing timely and efficient grocery shopping services.
- Assisted customers with special requests by locating hard-to-find items or making appropriate substitutions.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Education
High School Diploma -
Fort Ann Central School
Fort Ann, NY06.2019
No Degree - Environmental Conservation And Forestry
WSWHE BOCES
Hudson Falls, NY06.2019
Skills
- Customer Service
- Guest Services
- Problem-solving skills
- Cash Handling
- Time Management
- Credit and cash payments
- Guest Relations
- Oral and written communications
- Hospitality service expertise
- Guest accommodations
- Listening Skills
- Reservation Systems
Timeline
Front Desk Agent
Six Flags Great Escape
02.2022 - Current
Cashier
Castleton University
01.2022 - 02.2022
Front Desk Agent
Fairfield Inn & Suites by Marriot
07.2021 - 12.2021
Cashier
Jolley
06.2021 - 07.2021
Instacart Shopper
Instacart
09.2020 - 11.2020
Dietary Aide
Slate Valley Centers
04.2017 - 04.2021
High School Diploma -
Fort Ann Central School
No Degree - Environmental Conservation And Forestry
WSWHE BOCES
Similar Profiles
Emily NavarraEmily Navarra
Emergency Medical Technician at Six Flags Great EscapeEmergency Medical Technician at Six Flags Great Escape
Patrick AmesPatrick Ames
Emergency Medical Technician at Six Flags Great EscapeEmergency Medical Technician at Six Flags Great Escape
Mary Beth SearsMary Beth Sears
Food and Beverage Associate at Six Flags Great EscapeFood and Beverage Associate at Six Flags Great Escape