Jillian Whitfield
Valdosta,GA
Summary
To obtain a career in an Administrative and or Clerical role were I can use my theory and practice of recording, classifying examining and analyzing the data and records relating to this industry. While using my previous work experience and education in this entity for potential advancement within. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Mediacom
01.2007 - Current
- Oversaw day-to-day operations of sales and collections within call center; assisted as support systems for customer service representatives by handling escalated calls; coached and trained customer service agents
- Reviewed all new service orders submitted by new and existing customers to maintain control of accounts receivable; assessed and authorized account suspensions
- Interacted with customers to obtain additional credit information to support credit lines; reconciled transactions and balances to maintain accurate accounts
- Completed periodic sales forecasting, researched payment and inventory discrepancies, and responded to a large volume of customer inquiries.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Recommended products to customers, thoroughly explaining details
- Offered advice and assistance to customers, paying attention to special needs or wants
- Processed customer adjustments to maintain financial accounts
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
- Answered product and service questions, suggesting other offerings to attract potential customers
Clerical Associate
Lowes
01.2003 - 01.2007
- Interfaced and assisted sales and warehouse representatives with data for retail stores regarding delinquency, daily sales outstanding (DSO), and payment history; resolved rates and discrepancy issues
- Assisted in development and implementation of company credit policies and sales program procedures; improved activities of the credit department and organization
- Verified loss prevention reports for warehouse and sales representatives; conducted loss prevention audits on the sales floor to ensure all safety hazards have been maintained; supervise 5 employees on loss prevention practices
- Organized weekly merchandising activities and logistic work load and assigned task to staff for implementation; assisted subordinates with merchandising activities in difficult cases.
Customer Service Associate
Toys R' US
01.2002 - 01.2004
- Opened gift registry's accounts, assisted in monthly, quarterly and annual inventory management, and managed various customer service requests
- Developed business through strong referral base by providing tenacious client follow-up and exceptional service specifically through the busy holiday seasons
- Leveraged in-depth product knowledge to assist customers and company goals by consulting with customers seeking to make purchase and help customers determine the best product for their budget and providing expert consultation
- Coordinated activities of administrative support to staff in related activities
- Developed and actualized customer service initiatives to decrease wait times
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution
- Demonstrated items to customers and created customer awareness, interest and sales
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Boosted sales revenue by skillfully promoting diverse service options
Education
High school diploma - College Prep
Valdosta High School
Valdosta, GA05.2002
Skills
- Customer Service Representative (10 years)
- Telemarketing
- Loss Prevention
- Accounts Payable
- Accounts Receivable
- Financial Report Writing
- Accounting
- Assessments
- Customer focus & orientation — Expert
- March 2021
- Responding to customer situations with sensitivity
- Full results: Expert
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
- Development in any professional field
- Additional Information
- Efficient and Detail-Oriented
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Customer Service Representative
Mediacom
01.2007 - Current
Clerical Associate
Lowes
01.2003 - 01.2007
Customer Service Associate
Toys R' US
01.2002 - 01.2004
High school diploma - College Prep
Valdosta High School
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