Jillian Wiggins

When I work i always try to make sure the customer is satisfied. I will always make sure their drinks are mad as quickly as possible and always be polite. If someone doesn't know how to order an item, I will inform them on how to order it so in the future their experience can be easier, quicker, and possible more pleasant. Also if any drink or food is made wrong I will take it upon myself to acknowledge that I made it wrong and I will go remake it if they want me to.

• Enhanced customer satisfaction by providing personalized meal recommendations and attentive service.
• Streamlined dining room operations for improved efficiency and guest experience.
• Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in reduced wait times for guests.
• Maintained a clean and organized dining environment, contributing to a positive overall ambiance.
• Trained new dining hosts on company policies and procedures, ensuring consistently high-quality service across the team.
• Monitored inventory levels and communicated with management to replenish supplies as needed, preventing stock shortages during busy periods.
• Built lasting relationships with regular patrons through exceptional service and genuine engagement.
• Coordinated with culinary team to stay informed about menu changes and daily specials, enabling accurate communication with diners.
• Performed opening and closing duties efficiently while adhering to safety protocols, maintaining a secure working environment for all staff members.
• Demonstrated strong multitasking abilities by balancing various responsibilities such as greeting guests, handling phone inquiries, and processing payments.
• Assisted management in resolving conflicts between guests or staff members in a diplomatic manner that upheld company values.
• Provided valuable input during team meetings on ways to improve overall dining experience for guests, leading to the implementation of new service strategies.
• Prepared selection of coffees, fresh juices and other beverages for guest enjoyment.
• Executed efficient breakfast bar set-up and operations beginning at early hours and finishing prior to check out times.