Jillian Worrell

• Administrated digital workflow utilizing ClubReady data system for technical support of daily tasks and monthly class schedules.
• Scheduled monthly meetings of 6-8 team members to review SWAT analysis of monthly sales predictions utilizing Microsoft Office programs such as PowerPoint, Zoom, and Microsoft teams. Strategically balanced inventory budgets to the studio necessities to increase merchandise sales by 5 % for the forthcoming month. Managed 200-350 active members daily for educational expertise related to their Pilates exercise goals.
• Coordinated and collaborated with prospects their understanding of contractual membership policies. Actively resolved member-related conflict regarding any recent studio changes and contract details. Actively worked for 45-50 hours each week incorporating weekends.

• Enhanced Shop Management with all retail needs (Including opening and closing the shop), provide leadership reinforcement, which resulted in an organized customer service experience.
• Presented, and coordinated specialized events such as hospitality parties, or educational Garden ingredients workshops with 50-75 clients to increase sales monthly revenue by 25% aligned with projected goals. Trained seasonal and new brand ambassadors to swiftly adapt to LUSH Core Values, and the flow of the retail space.
• Collaborated with leadership to correspond marketing initiatives for brand ambassadors’ performance evaluations. Coordinated schedules that complimented coverage to maintain a 40% financial conversion rate from the public during holiday campaigns of 600-1200 clients daily. Actively worked up to 30 hours 4 days each week and weekends.

• Provided administrative support to daily calendars, developed research agendas for the CEO, and analyzed document organization to efficiently support clinicians. Managed inventory of office studio supplies. Restocked weekly with company credit card usage.
• Proficiently administrated oral presentations utilizing Microsoft office suite applications such as Word, and PowerPoint to communicate new data analysis with team members. Actively worked 30-40 hours each week.
• Administrated educational analysis for reliable software to improve quality of CEO’s scheduled virtual appointments. scheduled and organized active evaluation appointments with the CEO and clinicians. Prioritized independently attentive detail submitting invoice documents via mail carrier to ensure payment for Alexandria, VA court ordered services. Prioritized HIPAA Laws.

• Administrated data entry tasks: entered large volumes of data analysis quickly with high attention to detail to ensure accuracy in pending financial settlements for 100-150 clients daily. Actively worked for 40 hours each week.
• Corresponded document logistics utilizing communication office programs like Microsoft Excel, Word, and collaborated with attorneys to obtain compliance of detailed pre settlement applications swiftly via phone call.
• Composed and communicated independently to 100-150 competing priorities for clients via phone call daily.

• Promoted to sales associate to ensure quality customer service, building relationships with clientele, and meeting monthly sales goals.
• Support assistant that improved inventory organization and drove quality customer service experience.
• Establish a positive rapport with clients by delivering personalized styling expertise.
• Coordinated DayItForward collaboartion with BestBuddies international for their annual Prom celebration at the Convention Center in Washington DC in 2016.

• Maximized a luxury shopping experience while prioritizing weekly sales predictions.
• Modernized sales strategies to increase customer base and monthly revenue growth.
• Engaged with customers to effectively build rapport and lasting relationships.