Jillian Yates
Charlestown ,IN
Summary
Highly proactive manager with 18 years of experience in team leadership in the casual dining industry. Background includes sales, management and customer service in fast-paced settings.
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Energetic manager with years of experience offering quality food services. Team leader focused on coaching staff and solving problems involving kitchen efficiency, inventory and customer satisfaction.
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
Work History
General Manager
Mazerellas
Sellersburg, IN
12.2004 - 01.2023
- Developed and implemented strategies to increase sales and profitability.
- Managed employee reviews, training, and schedules.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Analyzed market trends and competitor activities to create competitive advantages.
- Handled all house account billing and receiving.
- Ordered inventory and handled any issues with our suppliers.
- Human resources
- Handled all IT problems
Refusal Converter
University Of Florida Survey Research Center
Gainesville, FL
05.2003 - 11.2004
- Demonstrated exceptional customer service skills while handling a high volume of outbound calls to potential participants who had already refused to complete survey being conducted.
- Deescalated any situations with compassion, empathy and understanding.
- Recorded all participant's answers with full accuracy and attention to detail.
Education
No Degree - General Studies
Palm Beach Community College
Boca Raton, FLHigh School Diploma -
Lake Worth Christian School
Boynton Beach, FL05.2000
Skills
- Verbal and Written Communication
- Menu Planning
- Profit and Loss Accountability
- Vendor Negotiations
- Problem solving
- Total Quality Management
- Food Preparation and Safety
- Staff Training
- Safety Assurance
- Staff Development
- Client Account Management
Timeline
General Manager
Mazerellas
12.2004 - 01.2023
Refusal Converter
University Of Florida Survey Research Center
05.2003 - 11.2004
No Degree - General Studies
Palm Beach Community College
High School Diploma -
Lake Worth Christian School