Jillian Young
Piedmont,OK
Summary
Results-driven Customer Service Manager with a proven background in overseeing operations and enhancing customer satisfaction. Expertise in resolving complex issues and implementing strategic plans that boost operational efficiency. Demonstrated success in team leadership and achieving high customer retention rates.
Overview
3
3
years of post-secondary education
8
8
years of professional experience
Work History
Customer Service/Office Manager
Vortex Doors
Oklahoma City, Oklahoma
05.2022 - Current
- Managed customer inquiries and resolved issues to enhance customer satisfaction.
- Supervised daily office operations to ensure consistent workflow and support team efficiency.
- Trained new staff on customer service protocols and company policies to improve onboarding process.
- Trained and mentored new team members to promote productivity, accuracy, and friendly customer service.
- Analyzed customer interactions to identify areas for improvement.
- Oversaw the implementation of CRM systems to streamline customer interactions and data management.
- Worked closely with other departments such as sales, marketing, product development, and IT in order to ensure a seamless end-to-end experience for customers.
- Achieved sales targets by implementing effective strategies.
- Team growth and development
Event Manager/Office Manager
Contemporary Services Corporation.
Union City, California
03.2018 - 05.2022
- Managed large-scale events, ensuring safety and security for clients and patrons
- Organized team schedules to enhance collaboration and productivity
- Managed payroll entries to maintain accurate employee payment records
- Implemented security measures to protect venue and attendees'
Education
Associate of Business Administration - Business Management
Modesto Junior College
Modesto, CA 08.2000 - 06.2003
Skills
- Customer relationship management
- CRM software implementation
- Office administration
- Team leadership
- Customer service
- Office management
- Staff training
Timeline
Customer Service/Office Manager
Vortex Doors
05.2022 - Current
Event Manager/Office Manager
Contemporary Services Corporation.
03.2018 - 05.2022
Associate of Business Administration - Business Management
Modesto Junior College
08.2000 - 06.2003