Summary
Overview
Work History
Education
Skills
Coursework
Timeline
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Jillian Zemba

Summary

Accomplished hospitality professional with extensive experience in planning and successful execution of events. Possesses strong organizational and problem-solving abilities and an in-depth understanding of event management principles.

Overview

5
5
years of professional experience

Work History

ASSOCIATE PROJECT MANAGER

FIRST Agency
09.2022 - 09.2023
  • Flawless execution of meeting and event logistics in either virtual, in-person, or hybrid capacities, including but not limited to the management of venue, production, food and beverage, content, run-of-shows, and transportation.
  • Financial management of each event, including budget development, expense control, invoice processing, post-meeting reconciliation, and complete final financial reporting.
  • Negotiated contracts, sources and oversee the execution of numerous third­ party vendors, including hotels, caterers, AV, and decor.
  • Coordinated registration, transportation, hotel accommodations, entertainment, audio/visual needs, webcasts, staging and speaker selection for all programs.
  • Co-planned with team members to ensure adherence to the client's standards of operation and policies; ensure compliance and risk guidelines are followed while executing multi-scale programs.
  • Strengthened partnership with existing clients while continuing to maximize new business opportunities.

EVENTS MANAGER

Hotel Giraffe
10.2021 - 09.2022
  • Formulated the development and production of all events and meetings at the hotel.
  • Administered operational aspects of events including set-up, schedules, and event management.
  • Collaborated with vendors and clients to determine/negotiate contractual agreements, design, fabrication, installation/dismantling, daily operations, and staffing.
  • Reported revenue for all events.
  • Initiated working relationships with outside vendors and established prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property.
  • Communicated and supported all departments of the hotel effectively.

DUAL SALES MANAGER

Marshall Hotels & Resorts
08.2020 - 01.2021
  • Developed new strategies and business to generate sales.
  • Developed and maintained relationships with key clients to produce group and/or convention business.
  • Monitored hotel's position within assigned market and recommended changes, as necessary.
  • Maintained an understanding of the overall market, including competitor's strength/weakness, economic trends, supply and demand, etc.
  • Prepared internal and external correspondence, such as contracts, proposals, group resumes, event orders and rooming.
  • Assisted with the implementation and achievement of the sales marketing plan.

SALES MANAGER

Marshall Hotels & Resorts
10.2019 - 08.2020
  • Focused on driving sales in Travel and Tour, SMERF, and Leisure market segments to gain group business through resourceful and inventive initiatives while handling a high-volume workload.
  • Worked collaboratively with internal and external stakeholders to build and maintain relationships while communicating and coordinating all sales department information.
  • Used social media platforms (Instagram & Facebook) and attended networking events to source passive sales candidates as well as gain additional exposure.
  • Creatively sourced and built a robust pipeline of quality passive sales candidates.
  • Managed and executed the sales lifecycle, from prospecting passive sales candidates to closing deals, in a high volume and competitive environment through our Customer Relationship Management System (Delphi).

SALES COORDINATOR

Dream Midtown
04.2019 - 09.2019
  • Executed tasks such as rooming lists, group reservations, individual corporate negotiated bookings while also using my interpersonal skills to pursue relationships with potential new clients or existing clients of the hotel.

SALES COORDINATOR

Arlo NoMad
05.2018 - 03.2019
  • Supported the boutique brand's growth while working closely with the Area Director and Sales Managers to ensure the day-to-day sales operations needs were met and the contract process was executed promptly and accurately.

Education

Bachelor of Science - Tourism And Travel Management

Johnson & Wales University
Providence, RI
05.2018

Focused On Restaurant Management, Food And Culture

Florence University of The Arts
Florence, Italy
11.2017

High School Diploma -

River Dell Regional High School
Oradell, NJ
06.2014

Skills

  • Organizational Effectiveness
  • Client Relationships
  • Client Interfacing
  • Event Logistics
  • Problem Solving
  • Goal Oriented
  • Communication
  • Detail-Oriented
  • Professionalism
  • Critical Thinking
  • Resourceful

Coursework

  • Restaurant Management
  • Food and Culture
  • Tuscany and its Wines

Timeline

ASSOCIATE PROJECT MANAGER

FIRST Agency
09.2022 - 09.2023

EVENTS MANAGER

Hotel Giraffe
10.2021 - 09.2022

DUAL SALES MANAGER

Marshall Hotels & Resorts
08.2020 - 01.2021

SALES MANAGER

Marshall Hotels & Resorts
10.2019 - 08.2020

SALES COORDINATOR

Dream Midtown
04.2019 - 09.2019

SALES COORDINATOR

Arlo NoMad
05.2018 - 03.2019

Bachelor of Science - Tourism And Travel Management

Johnson & Wales University

Focused On Restaurant Management, Food And Culture

Florence University of The Arts

High School Diploma -

River Dell Regional High School

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Jillian Zemba