Jillian Ziai
Strafford,Vermont
Summary
I am a dedicated and hard worker with excellent work ethic and great interpersonal and customer service skills. I am a shift leader that is gifted at reviewing tasks to assure quality and am successful at maximizing team productivity. I handle team and customer needs with forward-thinking strategies and great consideration. I am good at communicating with my fellow associates regarding duties and tasks. As well as creating a warm and welcoming environment for my team and customers. I am determined to excel in any job I am tasked with.
Overview
4
4
years of professional experience
Work History
Shift Leader
Dunkin' Donuts
11.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Camp Counselor
Make Promises Happen
06.2023 - 07.2023
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
Cashier/Retail Sales Associate
Skylee Morrill
01.2023 - 07.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier/Retail Sales Associate
The Brew Shop
06.2020 - 06.2022
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
High School Diploma -
Fitchburg State University
Fitchburg, MASkills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Customer service focus
- Strong verbal and written communication
- Creative Problem-Solving
- Team Collaboration and Leadership
- POS System Operation
- Flexible Schedule
- Decision-making capabilities
- Team motivation
Timeline
Shift Leader
Dunkin' Donuts
11.2023 - Current
Camp Counselor
Make Promises Happen
06.2023 - 07.2023
Cashier/Retail Sales Associate
Skylee Morrill
01.2023 - 07.2023
Cashier/Retail Sales Associate
The Brew Shop
06.2020 - 06.2022
High School Diploma -
Fitchburg State University