Jillian C. Taylor
Castle Hayne,NC
Summary
Accomplished Supervisor focused on exceeding company expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.
Overview
21
21
years of professional experience
Work History
Self Employed
Mattress By Appointment, Coastal Bedding Direct
Wilmington, NC
04.2016 - Current
- Founded and managed Mattress By Appointment, growing revenue to $495.000 in first two years.
- Established foundational processes for business operations.
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Maintained up-to-date administrative records to monitor operational conditions.
- Optimized team hiring, training and performance.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Managed day-to-day business operations.
COMMUNITY MANAGER
Bell Partners
Greensboro, NC
10.2001 - 04.2016
- Organized and executed launch of 20 communities.
- Oversaw all operations of a community.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Managed communities within established cost constraints.
- Maintained productivity objectives by leveraging hands-on leadership abilities to effectively direct teams.
- Liaised with diverse community agencies to serve as client advocate and provide continuity of care.
- Elevated quality control standards with proactive apartment and grounds inspections focused on maximizing community and company standards.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Oversaw multi-person teams with effective morale-building strategies, cutting-edge training and motivational coaching on established practices, standards and requirements based on company culture and core values.
- Aided upper-level leaders by completing budgets and reports for executive action planning in a timely manor.
- Evaluated property conditions and recommended improvements.
- Resolved tenant issues quickly and increased tenant retention.
- Streamlined operations by communicating efficiently with team and residents, keeping meticulous records, budget management and internal collaboration.
Education
Bachelor of Arts - Psychology, Business HR
Guilford College
Skills
Computer Skills
Cross-functional communication
Multi-line phone systems
Keyboarding skills
Assessment scheduling
Managing purchasing activities
Report generation
Inter-office communications
Digital File Management
Appointment Scheduling
Organization
Verbal and written communication
Account reconciliations knowledge
Data tracking
Expense tracking
Office administration
Payment posting
Meeting support
Payroll Processing
Report generation
Timeline
Self Employed
Mattress By Appointment, Coastal Bedding Direct
04.2016 - Current
COMMUNITY MANAGER
Bell Partners
10.2001 - 04.2016
Bachelor of Arts - Psychology, Business HR
Guilford College