Jillian C. Taylor
Castle Hayne,NC
Summary
Accomplished Supervisor focused on exceeding company expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.
Overview
21
21
years of professional experience
Work History
Self Employed
Mattress By Appointment, Coastal Bedding Direct
Wilmington , NC
04.2016 - Current
- Founded and managed Mattress By Appointment, growing revenue to $495.000 in first two years.
- Established foundational processes for business operations.
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Maintained up-to-date administrative records to monitor operational conditions.
- Optimized team hiring, training and performance.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Managed day-to-day business operations.
COMMUNITY MANAGER
Bell Partners
Greensboro , NC
10.2001 - 04.2016
- Organized and executed launch of 20 communities.
- Oversaw all operations of a community.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Managed communities within established cost constraints.
- Maintained productivity objectives by leveraging hands-on leadership abilities to effectively direct teams.
- Liaised with diverse community agencies to serve as client advocate and provide continuity of care.
- Elevated quality control standards with proactive apartment and grounds inspections focused on maximizing community and company standards.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Oversaw multi-person teams with effective morale-building strategies, cutting-edge training and motivational coaching on established practices, standards and requirements based on company culture and core values.
- Aided upper-level leaders by completing budgets and reports for executive action planning in a timely manor.
- Evaluated property conditions and recommended improvements.
- Resolved tenant issues quickly and increased tenant retention.
- Streamlined operations by communicating efficiently with team and residents, keeping meticulous records, budget management and internal collaboration.
Education
Bachelor of Arts - Psychology, Business HR
Guilford College
Skills
Computer Skillsundefined
Timeline
Self Employed
Mattress By Appointment, Coastal Bedding Direct
04.2016 - Current
COMMUNITY MANAGER
Bell Partners
10.2001 - 04.2016
Bachelor of Arts - Psychology, Business HR
Guilford College
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