Jillian Cook
North Bend,WA
Summary
Dynamic and results-oriented professional with 7+ years of experience in sales, customer service, and client relations across insurance, retail, and service industries. Proven ability to build strong client relationships, provide tailored solutions, and deliver exceptional customer experiences. Adept at learning new systems quickly.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Insurance Agent
Allstate
Remote
04.2025 - Current
- Cultivate strong client relationships by providing tailored insurance solutions to meet individual needs.
- Implements proactive strategies to identify and engage prospective clients.
- Stay ahead of industry trends by participating in advanced training programs, and leveraging knowledge to educate clients.
- Recognized for quickly establishing trust, and contributing to growth.
Licensed Health Insurance Agent
USHA
Nashville, Tennessee
04.2023 - 04.2025
- Guided clients through health insurance options, translating complex terms into clear, actionable solutions.
- Streamlined the client onboarding process to ensure a smooth transition from initial inquiry to finalized coverage.
- Leveraged CRM systems to track pipeline opportunities, and optimize outreach.
- Collaborated with team members to design innovative sales strategies, boosting overall team performance.
Team Member
Grain and Berry
Nashville, TN
10.2022 - 04.2023
- Delivered excellent customer service in a fast-paced environment, ensuring accuracy and efficiency in orders.
- Supported operations with inventory and merchandising tasks.
- Recognized consistently for teamwork and customer focus.
Sales Associate
Kate Spade New York
North Bend, WA
05.2022 - 08.2022
- Provided luxury retail clients with personalized shopping experiences that enhanced customer loyalty.
- Built brand loyalty through product expertise, and cross-selling techniques.
- Maintained visual merchandising standards to align with the brand image.
Barista
Starbucks
Snoqualmie, WA
08.2020 - 09.2021
- Provided efficient service while maintaining quality standards in a fast-paced environment.
- Praised for professionalism and positive customer interactions.
- Ensured accuracy and satisfaction with every order.
Massage Therapist Assistant
The Healing Garden
North Bend, WA
01.2018 - 08.2020
- Assisted therapists with client preparation and administrative tasks.
- Created a welcoming environment to enhance client satisfaction.
- Managed scheduling and daily business operations.
Education
High School Diploma -
Mt. Si High School
North Bend, WA
English And Communication -
Belmont University
Nashville, TN01.2023
Skills
- Insurance Sales & Underwriting
- Customer Relationship Management (CRM Software)
- Negotiation & Closing Skills
- Consultative Selling
- Communication & Presentation
- Retail Sales & Upselling
- Team Collaboration
- Client Onboarding & Retention
Certification
- Licensed in Health Insurance, Property & Casualty, Personal Lines, Life Insurance
- Food Handler Certification
Timeline
Insurance Agent
Allstate
04.2025 - Current
Licensed Health Insurance Agent
USHA
04.2023 - 04.2025
Team Member
Grain and Berry
10.2022 - 04.2023
Sales Associate
Kate Spade New York
05.2022 - 08.2022
Barista
Starbucks
08.2020 - 09.2021
Massage Therapist Assistant
The Healing Garden
01.2018 - 08.2020
High School Diploma -
Mt. Si High School
English And Communication -
Belmont University