Jilliane Corpuz
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
Work History
Part Time Sales Associate
Express Factory Outlet Store
02.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prioritized helping customers over completing other routine tasks in store.
ExperienceInstall Sales Coordinator
Kempsville Building Materials
07.2019 - 07.2023
- Kept detailed records of sales and customer information in Point of Sales Systems, updating database regularly to maintain top-notch service.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Streamlined training processes for orders, tracking, expense recording and sale protocols to increase employee productivity and enhance sales.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Scheduled and oversaw maintenance, repair and installation activities.
- Monitored priorities and liaised between maintenance team, builders, homeowners, and management, delegating tasks to complete on time.
- Monitored product quality and communicated necessary improvements to site superintendent and/or homeowners.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Front Desk/Project Admin assistant
Nan, Inc
05.2018 - 04.2019
- Welcomed patrons and immediately offered assistance by asking open-ended questions.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Coordinated daily mail and expedited overnight services, courier services and inter-office communications for construction site personnel.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Established administrative work procedures to track staff's daily tasks.
- Operated copiers and printers, trimmed stock to special sizes and bound booklets using spiral or saddle-stitch techniques to complete customer job requests.
Front Desk Administrative Assistant
First Hawaii Title
09.2017 - 05.2018
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Welcomed patrons and immediately offered assistance by asking open-ended questions.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Executed record filing system to improve document organization and management.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Resolved customer problems and complaints.
Part Time Sales Associate
Tory Burch
05.2017 - 09.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
No Degree - Health Administration, Billing, And Coding
Hawaii Medical College
Honolulu, HI06.2017
High School Diploma -
Goose Creek High School
Goose Creek, SC06.2008
Skills
- Ability to prioritize daily responsibilities and meet deadlines
- Self-motivated with attention to detail
- Ability to multitask, organize, prioritize, and coordinate work activities
- Effective oral and written communication skills
- Ability to analyze and provide recommendations to solve minor to complex problems
- Knowledge of Microsoft Office including Outlook, Word, and Excel
- Adapt to Diverse Groups
- Time Management
- Customer Service and inquiry requests
- Adobe Systems Adobe Creative Cloud
- Point of Sales System
- Computer Proficiency
- Office Supplies, Inventory, & support
- 10-Key Touch
- Administrative Duties
Additional Information
References upon request
Timeline
Part Time Sales Associate
Express Factory Outlet Store
02.2023 - Current
ExperienceInstall Sales Coordinator
Kempsville Building Materials
07.2019 - 07.2023
Front Desk/Project Admin assistant
Nan, Inc
05.2018 - 04.2019
Front Desk Administrative Assistant
First Hawaii Title
09.2017 - 05.2018
Part Time Sales Associate
Tory Burch
05.2017 - 09.2017
No Degree - Health Administration, Billing, And Coding
Hawaii Medical College
High School Diploma -
Goose Creek High School
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