Summary
Overview
Work History
Education
Skills
Certification
Timeline
Education
Generic

Jilliane Derner

Carson City,NV

Summary

Highly motivated and committed Medical Assistant / CNA with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Medical Assistant

Carson Valley Health
03.2024 - Current
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Improved clinical workflow with introduction of electronic health records system.
  • Contributed to clean and safe clinic environment by adhering to sanitation protocols.
  • Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
  • Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Prepared lab specimens for diagnostic evaluation.
  • Oriented and trained new staff on proper procedures and policies.
  • Sanitized, restocked, and organized exam rooms and medical equipment.

Medical Assistant

Carson Medical Group
03.2022 - 10.2023
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.

Medical Assistant

Carson Urologists
08.2021 - 03.2022
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Organized charts, documents and supplies to maintain team productivity.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Rooming patients
  • Supported 4 clinicians
  • Verified insurance
  • Assisted in procedures
  • Performing urodynamics
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Scheduled appointments for patients via phone and in person.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Educated patients about medications, procedures and physician's instructions.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Conducted insurance verification and pre-certification and pre-authorization functions.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Followed principles of asepsis and infection control to meet patient safety guidelines.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Labeled and completed lab requisitions using ICD and CPT coding.
  • Documented notes during patient visits.
  • Catheter placement

Director of Transportation/ Central Supply

Empress Healthcare
04.2019 - 10.2021
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Provided patients with transportation to and from doctor appointments.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Transported patients to medical, dental and personal care appointments.
  • Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
  • Completed scheduled patient check-ins and progress reports for clients.
  • Coordinated patient care plans with doctors and registered nurses and communicated treatment steps to patients.
  • Followed safe lifting and transferring techniques to transport residents.
  • Supported bathing, dressing and personal care needs.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Monitored inventory levels and documented replenishment requirements.
  • Processed and documented transactions in company database.
  • Contacted vendors to determine order status and communicate discrepancies with shipments.
  • Considered optimum order quantities and stocking levels when ordering inventory.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
  • Processed orders for medical supplies and lab equipment.
  • Contacted medical facilities to schedule patients for admission.
  • Completed and submitted clinical documentation in accordance with agency guidelines.
  • Monitored expiration dates, rotating stock to limit outdated product and removed outdated items from use.

Certified Nursing Assistant

Empress Healthcare
07.2017 - 10.2021
  • Provided assistance with major activities of daily living, including but not limited to grooming, bathing and toileting.
  • Transferred patients into and out of beds, wheelchairs and gurneys.
  • Measure and record temperature, blood pressure, pulse and oxygen saturations.
  • Enhanced patients comfort by changing linen, rearranging pillows, and providing proper cushion to relieve bed sores.
  • Monitored patients and reported worsening symptoms to nurse on duty.
  • Answering call lights in a timely manner.
  • Assisting with range of motion and other simple procedures to maintain comfort.
  • Follower safe lifting techniques and individual patient lifting instructions.
  • Charted daily information on the patients such as mood changes, mobility level, meal percentages , and daily input and output.
  • Passing out meals, and assisting with feedings.

Certified Nursing Assistant

Infinity Hospice
10.2020 - 08.2021
  • Providing palliative care to terminally ill patients(ambulatory, bathing, skin/ nail care, oral hygiene, shaving, dressing and feeding.)
  • Provided proper body alignment, positioning, and range of motion exercises.
  • Measured and recorded vital signs such as blood pressure, temperature, pulse and oxygen levels.
  • Measure and record food and liquid intake and fecal and urinary output. Reporting any changes to the assigned nurse.
  • Observe and examine patients to detect symptoms that that may require attention from the nurse such as bruises, open wounds, or hematuria.
  • Changing bed linen and making beds.
  • Cleaning and sanitizing patients bedrooms and bathrooms.
  • Assisting nurses with wound and dressing changes.
  • Ordered supplies for proper Patient care.
  • Provide patient and families with emotional support and instruction in areas such as adapting to illnesses and living independently.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Documented activities and recorded information in EMR system.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Used mobility devices to transport patients.
  • Distributed drinking water and nourishment to residents.
  • Supported grieving families by offering listening ear, compassion and kindness.
  • Helped patients maintain dignity during difficult times.
  • Entertained patients with engaging conversation and activities.
  • Followed standard PPE requirements and applied infection-control techniques to reduce germ spread.
  • Supplied, collected and emptied patient bedpans on frequent basis.
  • Reminded patients to take prescribed medications or nutritional supplements.

Vascular Lab Coordinator

Carson Surgical Group
11.2017 - 04.2019
  • Provided reminder calls to clients prior to scheduled visits.
  • Coordinated schedules and set appointments by calling patients .
  • Used eclinical works to document calls and schedule appointments.
  • Created new accounts and updated existing accounts with most current details.
  • Scheduled and confirmed appointments.
  • Provided exceptional customer service through effective telephone communication and follow-ups.
  • Answered telephones and directed calls to appropriate staff members.
  • Reduced patients' anxiety and enhanced cooperation by educating on procedure details, instructions and expectations.
  • Reviewed diagnostic image quality and filed diagnostic images in appropriate patient records.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Completed relevant insurance and other claim forms.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Compiled and coded patient information or data in appropriate computer system.
  • Routed laboratory or diagnostic results to appropriate staff.

Caregiver

Brookdale Assisted Living
09.2016 - 06.2017
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Supported bathing, dressing and personal care needs.
  • Worked closely with clinical staff to support therapeutic and behavioral plans.
  • Encouraged residents to participate in activities of daily living to enhance personal dignity.
  • Followed safe lifting and transferring techniques to transport residents.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
  • Engaged with patients and families to provide emotional support and daily living instruction.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Improved patient outlook and daily living through compassionate care.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Assisted with meal planning to meet nutritional plans.
  • Followed care plan and directions to administer medications.
  • Laundered clothing and bedding to prevent infection.
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.
  • Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Used mobility devices to transport patients.
  • Documented activities and recorded information in EMR system.
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Supported non-ambulatory residents in range of motion exercises.
  • Distributed drinking water and nourishment to residents.

Sales Associate

Boot Barn
12.2015 - 09.2016
  • Maintained sales floor by restocking shelves, updating pricing information and managing inventory.
  • Explained return and exchange policy to enforce, and accepted merchandise for refunds or replacement with different items.
  • Operated cash register by adhering to POS system processes and procedures when ringing sales and tendering correct change and receipts.
  • Reported suspicious behavior, incidents and theft to support loss prevention.
  • Maintained clean, orderly and well-stocked register area.
  • Engaged customers with friendly smile and knowledgeable support to promote sales and build loyalty.
  • Kept store presentable with regular cleaning and organization.
  • Processed customer purchases and returns via cash and credit card.
  • Counted cash at end of shift and prepared bank deposits.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Handled merchandise returns and exchanges, verifying eligibility of items and customers by examining pieces and receipts.
  • Helped with purchases and signed customers up for rewards program.
  • Ordered new product to keep popular items well-stocked.

Education

Associate Degree In Nursing - Nursing

Truckee Meadows Community College
Reno, NV

Associate Degree In Nursing - Nursing

Western Nevada College
Carson City, NV

Certified Nurses Assistant - Nursing

Empress Healthcare CNA Program
07.2017

High School Diploma -

Douglas High School
05.2016

NCMA - Medical Assistant

NCMA

Skills

  • EMR Systems
  • Restocking Lab Supplies
  • Catheter Change and Preparation
  • Charting Expertise
  • Grooming and Bathing Assistance
  • Completing Insurance Forms
  • Documentation Review
  • Foley Catheter Insertion and Removal
  • Medical Charts and Records
  • Team Meetings
  • Compliance Requirements
  • Customer Service
  • Medical Testing
  • Patient Feeding
  • Patient Toileting
  • Diagnostic Tools
  • Sterile Procedures and Techniques
  • Lab Equipment Operation
  • Vital Sign Monitoring
  • Electronic Medical Record
  • Patient Management
  • Diagnostics Understanding
  • Specimen Collection
  • Emptying Catheter Bags
  • Medical Procedures Understanding
  • Ambulating and Repositioning Patients
  • Vascular Sonography
  • Hospice Care
  • Laboratory Testing
  • Insurance Authorizations
  • Outpatient Procedures
  • Patient Referral
  • Medications Familiarity
  • Responding to Emergencies
  • Wound Care
  • Measuring Bodily Fluids
  • Medical Office Administration
  • Dementia and Alzheimer's Knowledge
  • Quick Problem Solver
  • Documentation Procedures Expertise
  • Activities of Daily Living (ADL) Support
  • Bed Transfers
  • Transporting Patients
  • Calm Under Stress
  • Infection Control Procedures
  • HIPAA Regulations
  • Radiology Diagnostics
  • Surgical Procedures
  • EMR / EHR

Certification

  • CMA - Certified Medical Assistant

Timeline

Medical Assistant

Carson Valley Health
03.2024 - Current

Medical Assistant

Carson Medical Group
03.2022 - 10.2023

Medical Assistant

Carson Urologists
08.2021 - 03.2022

Certified Nursing Assistant

Infinity Hospice
10.2020 - 08.2021

Director of Transportation/ Central Supply

Empress Healthcare
04.2019 - 10.2021

Vascular Lab Coordinator

Carson Surgical Group
11.2017 - 04.2019

Certified Nursing Assistant

Empress Healthcare
07.2017 - 10.2021

Caregiver

Brookdale Assisted Living
09.2016 - 06.2017

Sales Associate

Boot Barn
12.2015 - 09.2016

Associate Degree In Nursing - Nursing

Western Nevada College

Certified Nurses Assistant - Nursing

Empress Healthcare CNA Program

High School Diploma -

Douglas High School

Associate Degree In Nursing - Nursing

Truckee Meadows Community College

NCMA - Medical Assistant

NCMA

Education

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