Summary
Overview
Work History
Education
Skills
Affiliations
Websites
References
Additional Information
Timeline
Generic

Hope Wilson

Myrtle Beach,SC

Summary

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

12
12
years of professional experience

Work History

Authorization Representative

OrthoSC
11.2023 - Current
  • Created, tracked and maintained accurate records of all authorization requests.
  • Coordinated with various departments such as billing, coding, and clinical teams to obtain necessary documentation for authorization submissions.
  • Provided customer service support to patients regarding their authorization inquiries.
  • Advised medical staff on the status of authorization requests.
  • Processed electronic authorizations in accordance with established policies and procedures.

Patient Care Coordinator

Amen Clinic
02.2019 - 03.2020
  • Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
  • Worked closely with patients to deliver excellent and direct individualized patient care.
  • Delivered excellent patient experiences and direct care.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Managed prescriptions by sending electronic requests for new medications and refills.
  • Met with patients and families to discuss care and plan of action for future.
  • Maintained accurate and detailed inventories to keep sufficient supplies in pharmaceutical office.

Teacher Consultant

Hebron Christian Church
09.2017 - 02.2018
  • Developed and improved curricula, course formats and lesson presentations for diverse topics.
  • Implemented employee training programs to improve performance and productivity.
  • Prepared lesson materials and visual aids to reinforce lesson concepts.
  • Assisted teachers with creating and maintaining a safe, orderly learning environment.

Office Administrator

All Phase Security
05.2012 - 09.2016
  • Interacted with customers by phone, email or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
  • Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
  • Verified salaried and hourly employee time cards to prepare accurate bi-weekly payroll.
  • Assisted with coordination and hosting of company events.
  • Assisted upper management by coordinating travel plans, coordinating special event and taking meeting minutes.
  • Booked flights, car rentals and hotel accommodations for business travel for CEO.

Education

Master of Science - Addiction Counseling

Grand Canyon University
Phoenix, AZ
11-2025

Bachelor of Science - Business Administration And Management

Faulkner University
Montgomery, AL
05.2012

Skills

  • Administrative Supervision
  • Building Rapport and Credibility
  • Caring and Empathetic
  • Interdepartmental Collaboration
  • Quality Standards and Protocols
  • Documenting and Recording Information
  • Resolving Problems
  • Medical Terminology Understanding
  • Policy Interpretation
  • Insurance Knowledge
  • Data Entry
  • Data Analytics
  • Authorizations Knowledge

Affiliations

  • Cheerleader Coach at Horry County Recreational Department
  • Mentor women in addiction
  • Collecting Seashells
  • Spending time with my family

References

References available upon request.

Additional Information

Guest Speaker at Hearts of Hope Charity Event

The Foundry Ministries/ Addiction Recovery

The Club, INC, Birmingham, AL

February 2024

Timeline

Authorization Representative

OrthoSC
11.2023 - Current

Patient Care Coordinator

Amen Clinic
02.2019 - 03.2020

Teacher Consultant

Hebron Christian Church
09.2017 - 02.2018

Office Administrator

All Phase Security
05.2012 - 09.2016

Master of Science - Addiction Counseling

Grand Canyon University

Bachelor of Science - Business Administration And Management

Faulkner University

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Hope Wilson