JILLIAN M. MANLEY
Levittown,Pa
Summary
Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Reliable with experience in administrative roles and managing office operations. Effectively supports business leaders and teams with strong organizational and communication skills. Demonstrates consistently positive attitude and commitment to customer satisfaction to produce high-quality work. Technically savvy with the ability to learn new and complex programs.
Overview
6
6
years of professional experience
Work History
Front Desk Representative
Endodontics Limited
01.2022 - Current
- Greeted patients upon arrival, offered assistance, and answered questions and built rapport.
- Answered multi-line phone system to respond to inquiries, scheduled appointments and verified insurances.
- Delivered above-and-beyond service to patients by handling emergency appointments and setting up external appointments.
- Verified insurance coverage for patients prior to procedure to ensure financial preparedness.
Retiree Advocate III
Retiree First
03.2021 - 01.2023
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Coordinated and conducted employee orientations to promote understanding of coverage and options.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Obtained NJ Health and Life Insurance license to ensure a higher level of education
- Personally called each new member to welcome them to their plan and answer any questions or concerns
- Trainer for incoming advocates
- Projected client service manager
Customer Service and Accounts Receiveable
Trollbeads USA
02.2018 - 04.2021
- Sole customer service representative and accounts receivable representative for US, Canada and Australia.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Monitored accounts to verify compliance with payment terms and schedules.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
No Degree - Psychology
Penn State Abington
Abington, PASkills
- Quality Assessments
- Automated Telephone Systems
- Patient Registration
- Collections
- Invoice Preparation
- Claim Processing
- Data Entry and Management
- Microsoft Office
- Inbound Call Management
- Team Dispatching
- Billing Adjustments and Refunds
- Medical Records Management
- Medical Writing
- Patient Callbacks
- Scheduling Tests and Procedures
- Medical Report Preparation
- Staff Management
- Special Assignments
- Effective Workflow Management
- Behavior Identification
- Creative Solutions
- Call Center Strategy
Timeline
Front Desk Representative
Endodontics Limited
01.2022 - Current
Retiree Advocate III
Retiree First
03.2021 - 01.2023
Customer Service and Accounts Receiveable
Trollbeads USA
02.2018 - 04.2021
No Degree - Psychology
Penn State Abington
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