Jillianne Walker

I have been at my current job where I am responsible for the daily scheduling of trucks, preparing shipping documents, communicating with customers, and keeping everything running smoothly. I oversee all freight invoicing and discrepancies with invoices. I am responsible for carrier relations and quarterly rate negotiations. Duties also include the below but are not limited to.

• In charge of coordinating daily dispatch operations to ensure timely deliveries.
• Supported team in managing communication between drivers and yard staff.
• Monitored inventory levels to assist in scheduling and planning deliveries accurately.
• Developed familiarity with safety protocols and compliance regulations for logistics.
• Supervised team of 3 employees and provided training focused on maximizing overall performance.
• Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
• Created a positive work environment through open communication channels and fostering teamwork among staff members.
• Processed shipping documents and entering freight PO's to ensure carrier payments. Researching and resolving invoice discrepancies.
• Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
• Assisted in resolving conflicts between drivers or customers when necessary, employing diplomacy skills and ensuring the best possible outcomes for all parties involved.

• While working at Lifetime I held a few different jobs. I was the main logistics scheduler for several large retail accounts. Responsibilities included routing, scheduling with carriers via phone and email, processing all shipping documents, while providing support to the sales team and customers.

I also worked in the OS&D/Compliance Dept.

• Responsible for dealing with all issues after product had been shipped from our facility.
• Issuing returns for damaged and lost product. Scheduling returns with the carriers and processing all necessary paperwork.
• Communicating with Customers and Carriers to correct miss ships and any other issues.
• Also responsible for making sure accounts were following all compliance guide lines set forth by our customers.
• Analyzing problems and working towards solutions with all departments.
• Communicating non-compliant issues with several departments to correct problems.

Accounts Receivable/Freight Invoicing

• Responsibilities included filing claims, disputing chargebacks, recovering money, and reconciling accounts.
• Tracking data for all deductions. Data management for invoices and account deductions.
• Job duties include auditing all freight bills for Lifetime to ensure accurate invoicing from our carriers.
• Disputing invalid charges and changes made to freight bills.
• Data management for LTL and truck load freight bills