Years of Customer Service Experience
Hi, I’m
Jillian (Jill) Ross
Customer Services
Spring Valley,IL
Experience is a hard teacher because she gives the test first, the lesson after.
Vernon Law
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings. Dedicated management professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
6
Years of Employment History
6
Jobs with Some Form of Management Roll
4
Management Positions
Work History
Spring Valley SupermarketSpring Valley, IL
Cashier
06.2022 - Current
Job overview
- Worked flexible schedule and extra shifts to meet business needs.
- Addressed customer needs and made product recommendations to increase sales.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Managed roughly 60-200 customer daily
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Tallied cash drawer at beginning and end of each work shift.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Upsold additional products and services to customers, increasing revenue.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Processed refunds and exchanges in accordance with company policy.
- Performed cash, card and check transactions to complete customer purchases.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Checked personal identifications during alcohol and tobacco sales.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information
Dollar GeneralSpring Valley, IL
Retail Sales Associate Cashier
07.2022 - 09.2022
Job overview
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
- Helped customers complete purchases, locate items, and join reward programs.
- Managed roughly 40-80 each shift
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted customers by answering questions and fulfilling requests.
- Collaborated with sales floor maintenance personnel to quickly address health and sanitation issues.
- Processed credit card and debit payments via POS systems, providing accurate charges and credits.
- Operated POS terminals and cash drawer balancing.
- Verified accuracy of online order pickups, reducing dissatisfied service metrics and supporting return patronage.
- Connected with customers to support positive transaction experiences and address service concerns.
- Maintained presentable customer areas with diligent cleaning and proactive recovery management.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Issued detailed receipts to every customer to provide proof of purchase and avoid discrepancies.
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
- Increased sales by offering advice on purchases and promoting additional products.
- Answered questions about store policies and addressed customer concerns.
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Worked with 2-6 employees each shift
Take 5 Oil ChangePeru, IL
Certified Technician
04.2021 - 11.2021
Job overview
- Used hand and power tools to align and assemble component parts.
- Performed adjustments, calibrations and inspections for vehicle products.
- Maintained quality assurance and customer satisfaction objectives.
- Completed job reports and logs immediately following service calls.
- Organized work to meet demanding production goals.
- Performed complex mechanical alignments and equipment calibration to meet quality standards.
- Mentored junior technicians in maintenance, repair and reporting duties.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Applied critical thinking and research to address complex issues.
- Performed all tasks for single customer with team of 3-5 employees
- Suggested specialized fixtures, test equipment and procedures for failure analysis.
- Tested components and systems to evaluate performance and identify concerns.
- Addressed routine equipment maintenance according to established schedule.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Tracked and recorded parts and labor costs related to each service call.
- Maintained compliance with regulatory standards and safety requirements.
- Engaged with 20-50 customers daily regarding purchases, troubleshooting issues and warranties
Dominos Pizza Inc.Bloomington, IL
Assistant Store Manager
01.2020 - 01.2021
Job overview
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.3
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Created and maintained safe and secure work environments for employees.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reduced operational risks while organizing data to forecast performance trends.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Mitigated business risks by working closely with staff members and assessing performance.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
- Trained new employees on proper protocols and customer service standards.
Education
Bloomington High SchoolBloomington, IL
High School Diploma
08.2014 - 05.2018
University Overview
- Member of Environmental Club
- Continuing education in Business and psychology on person time
- Member of Honors Courses
Skills
Written and verbal communication
undefinedAccomplishments
- Supervised team of 3-15 staff members.
- Achieved customer appreciations by completing services and solving many problems with accuracy and efficiency.
- Achieved customer and employee reviews and feedback through effectively helping with questions, problems, guidance and team work.
- Achieved positive feedback and conversations by completing transaction, sales floor memory and many other tasks with accuracy and efficiency.
- Resolved product issue through consumer testing.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Completed manager training program.
Affiliations
- Ancient and Free Masons
- The International Order of the Rainbow for Girls
Certification
CM - Certified Manager Certification
Availability
See my work availability
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Timeline
Retail Sales Associate Cashier
Dollar General
07.2022 - 09.2022
Cashier
Spring Valley Supermarket
06.2022 - Current
Certified Technician
Take 5 Oil Change
04.2021 - 11.2021
Bassist License - 2021-2026
04-2021
CM - Certified Manager Certification
07-2020
Sales Manager Certificate
07-2020
Assistant Store Manager
Dominos Pizza Inc.
01.2020 - 01.2021
Bloomington High School
High School Diploma
08.2014 - 05.2018