Jillian Wagner
Buffalo
Summary
Highly dedicated professional with nearly two decades of customer service experience and a strong administrative background. Skilled in managing high-volume phone calls, scheduling, and data entry with a reputation for strong attention to detail and exceptional communication. Known for excellent organization, multitasking ability, and maintaining accuracy under pressure. Adept at supporting teams, improving customer satisfaction, and ensuring smooth office operations. Able to adapt quickly, manage competing priorities, and maintain professionalism in fast-paced environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Classroom Aide
Beyond Learning Center
Depew
01.2025 - Current
- Collaborated with educators to develop individualized support strategies for diverse learning needs.
- Reinforced lessons for individual students and small groups, promoting independence and engagement.
- Implemented proactive behavior management techniques to mitigate challenging behaviors and foster positive interactions.
- Provided supervision during arrival, dismissal, field trips, and recreational activities, ensuring safety and professionalism.
- Supported physical care and safety needs, maintaining comfort and dignity for all students.
Community Habilitation Specialist
The Arc Erie County
Cheektowaga
11.2024 - 01.2025
- Supported individuals with developmental disabilities in achieving personal goals and daily living skills.
- Utilized person-centered planning to promote independence and quality of life.
- Documented progress toward skill acquisition and provided input for treatment planning, maintaining accurate records.
- Facilitated community integration activities for individuals to promote social engagement.
- Provided guidance to individuals in areas such as self-advocacy, problem solving, communication skills and conflict resolution.
Assistant Teacher
Childtime Learning Centers
Amherst
06.2024 - 11.2024
- Managed classroom behavior using positive reinforcement strategies in a safe, professional environment.
- Collaborated with colleagues to develop engaging educational materials and resources for students.
- Communicated regularly with parents regarding student performance and behavior.
- Assisted lead teacher with administrative tasks including attendance and documentation, supporting efficient operations.
- Interacted positively with children to encourage development and involvement in activities, treating each child with dignity and respect.
Customer Service Associate
KidzBounce 716
Williamsville
09.2023 - 06.2024
- Handled customer transactions and inquiries accurately with professionalism and attention to detail.
- Provided support during events, ensuring positive customer experiences and engagement.
- Maintained a clean, safe facility, supporting a welcoming environment for clients.
- Trained new staff members on company policies and procedures.
Patient Services Representative
Gastroenterology Associates of WNY
Williamsville
06.2018 - 01.2019
- Scheduled patient appointments and procedures, ensuring efficient service.
- Created accounts for new patients and updated medical records, maintaining accuracy and confidentiality.
- Verified patient's insurance prior to scheduling appointment.
- Managed assigned physician's schedule, documenting appointment in EMR (Electronic Medical Records) system.
Customer Service Representative
Charter Communications
Cheektowaga
02.2018 - 06.2018
- Troubleshot customer cable equipment issues, providing reliable technical support and solutions.
- Processed service upgrades and downgrades, supporting sales and client retention efforts.
- Resolved billing concerns and balanced customer accounts, ensuring professional client relations.
- Documented customer interactions accurately in the system.
Claims Service Representative
GEICO
Getzville
12.2010 - 10.2017
- Processed auto insurance claims including liability assignment and payment.
- Provided empathetic customer service and resolved customer concerns efficiently.
- Maintained accuracy while handling high-volume calls and data entry, ensuring professional service.
- Coordinated with repair facilities and contractors to obtain repair estimates and ensure quality services.
Education
Trocaire College
09.2008 - 01/2009
Regents Diploma -
John F. Kennedy High School
Skills
- Critical thinking
- Data entry
- Customer complaint resolution
- Adaptability
- Organization
- Customer support
- Team collaboration
- Effective communication
- Time management
- Customer relations
- Account management
- Call center experience
- Order processing
- Attention to detail
- Active listening
- CRM software proficiency
- Goal-oriented mindset
Certification
- Drivers License
- Ukeru
- First Aid
- CPR/AED
Timeline
Classroom Aide
Beyond Learning Center
01.2025 - Current
Community Habilitation Specialist
The Arc Erie County
11.2024 - 01.2025
Assistant Teacher
Childtime Learning Centers
06.2024 - 11.2024
Customer Service Associate
KidzBounce 716
09.2023 - 06.2024
Patient Services Representative
Gastroenterology Associates of WNY
06.2018 - 01.2019
Customer Service Representative
Charter Communications
02.2018 - 06.2018
Claims Service Representative
GEICO
12.2010 - 10.2017
Trocaire College
09.2008 - 01/2009
Regents Diploma -
John F. Kennedy High School