Jill M Goetz
Breinigsville,PA
Summary
I am a knowledgeable and passionate Motor Vehicle professional with more than 33 years of experience seeking an opportunity to apply my skills in new ways, and I would love to bring my expertise and enthusiasm to the PennDOT team.
Overview
33
33
years of professional experience
1
1
Certification
Work History
CSR/Certified Notary Public
The Yurconic Agency
06.2020 - 08.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Provided comprehensive training for new team members, resulting in faster onboarding and better overall performance.
- Identified opportunities for process improvements, leading to increased efficiency in handling customer interactions.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Manager of Operations
EG Notary Service LLC
08.1990 - 03.2020
- Improved customer satisfaction by efficiently processing motor vehicle transactions and addressing inquiries.
- Enhanced office productivity by maintaining organized records and ensuring accurate documentation for all motor vehicle-related matters.
- Streamlined workflow with consistent communication and collaboration among the staff, resulting in a more efficient work environment.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Interacted well with customers to build connections and nurture relationships.
- Facilitated smooth Titling and registration processes for clients through diligent verification of required documents and prompt processing of paperwork.
- Ensured compliance with state laws and regulations pertaining to motor vehicles, diligently staying up-to-date on any changes or updates that may affect daily operations.
Education
High School Diploma -
Parkland High School
Allentown, PASkills
- Motor Vehicle Product Knowledge
- Problem Solving
- Quality Control
- Attention to Detail
- Information Security
- Paperwork Processing
- Clerical Support
- Document Control
- Customer Service
Certification
AAA- Advanced Agent Training 2023
PAN- Notary Recertification 2022
PAA- Commercial Registration Certification 2022
PA Notary Public Commission 1990-current
PA Personal Lines Insurance License 2017-inactive
Volunteer Experience
PAALB-Secretary 2006-2018
PAOLMA-Board Member 2018-2020
Timeline
CSR/Certified Notary Public
The Yurconic Agency
06.2020 - 08.2023
Manager of Operations
EG Notary Service LLC
08.1990 - 03.2020
High School Diploma -
Parkland High School
Similar Profiles
SARA LAMOTHESARA LAMOTHE
Home health Aid / Caregiver at Apex health Agency, Concierge Agency, Aqua Agency, Senior Nannies AgencyHome health Aid / Caregiver at Apex health Agency, Concierge Agency, Aqua Agency, Senior Nannies Agency
Gurpreet KaurGurpreet Kaur
Registered Nurse at Quality Care Nursing Agency, E4 AgencyRegistered Nurse at Quality Care Nursing Agency, E4 Agency
Tina ReedTina Reed
Licensed Insurance Producer/CSR at FARMERS INSURANCE AGENCY/NAZE PERRY INSURANCE AGENCYLicensed Insurance Producer/CSR at FARMERS INSURANCE AGENCY/NAZE PERRY INSURANCE AGENCY
Oliver OrellanaOliver Orellana
Blending Technician at Ocean Spray CranberriesBlending Technician at Ocean Spray Cranberries
Mubeen QureshiMubeen Qureshi
Group Controller at FAIR360 LLCGroup Controller at FAIR360 LLC