Jill M. Schmidt
Granger,IN
Summary
Accomplished Emergency Communications Center Manager, demonstrating proficiency in operational strategies and cultivating effective leadership within teams.. Highly qualified and experienced, with 27 years of progressive experience. Top-notch strengths in planning work and solving both routine and complex business problems.
Strong knowledge of training and mentoring. Communicative and team-oriented, with proficiency in APCO and IAED training programs. Proven history of training qualified dispatchers in the emergency communications field for many years.
Overview
20
20
years of professional experience
Work History
Communications Officer
University of Notre Dame Police Department
Notre Dame, Indiana
08.2023 - Current
- Utilized proper telephone etiquette when speaking with callers in order to maintain a professional demeanor.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Assist the Notre Dame community in person or on the phone with any questions or needs that they have.
- Utilize RAVE for any emergency alerts that need to go out to campus for emergency purposes.
- Knowledge of campus locations and gate arm locations.
- Understanding and functionality of campus alarms in regard to Simplex and Alarm Center programs.
Emergency Communications Manager
University of Cincinnati Public Safety
Cincinnati, OH
08.2018 - 08.2023
- Manage 13 dispatchers while delegating job assignments, tracking project status, processing payroll, managing the yearly budget, scheduling itineraries, and resolving issues to maximize productivity.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our services.
- Juggled multiple projects and tasks to ensure high quality, and timely delivery.
- Maintaining certifications from APCO as a PST1 and CTO instructor.
- I am currently certified through IAED for ProQa/EMD.
- Serve as the team leader for the UCPD CISM/Peer-to-Peer support.
- Created a radio training program for dispatchers and officers.
- Acting as the assistant RCIC, LEAD, and NCIC TAC officer.
- Demonstrated leadership by making improvements to work processes, and helping to train others.
- Helped to build and update crisis communication plans and policies in the EOC to handle diverse situations.
Dispatcher/ Regional Dispatch Center Manager
INDIANA STATE POLICE
Indianapolis, IN
12.2005 - 09.2018
- Managed communications for three ISP districts, 20 dispatchers, and 21 counties.
- Led a team of 20 dispatchers and three supervisors.
- Certified APCO PST1 and CTO instructor and operator.
- Some of the tasks I completed were scheduling, payroll, CAD administration, GIS updates, yearly evaluations, IDACS/NCIC coordinator, training updates, CPR certified, radio alias database updates, pulling recordings for our legal department, and analyzing data and putting them into reports for command staff.
- Created training courses for new dispatchers and police recruits at ILEA.
- Assisted with a statewide rollout of a new CAD implementation and digital 800 MHz radio system.
- Responsible for yearly budget creation and implementation
Education
PST1 AND CTO Instructor -
APCO
01-2027
OPERATOR -
IDACS/ NCIC
09-2026
ProQa/ EMD / EFD
IAED
09-2025
ADVANCED CISM TRAINING -
Institute of Critical Incident
01-2022
Supervision / Leadership
University of Cincinnati
03-2021
RAVE Alert Admin Training
RAVE Alerting
08.2019
Instructor Development
ILEA
Plainfield, IN10-2016
Leadership and Supervision -
Indiana State Police/ ILEA
01.2013
ISP MERITORIOUS SERVICE AWARD
Indiana State Police AWARD
Indianapolis, IN05-2008
Skills
- CAD administration
- Project management
- Certified in advanced critical incident stress management
- Communications strategy
- Work ethic
- Training and development
- Reliable and trustworthy
- Critical thinking
- Teambuilding
- Leadership
- RAVE campus alerting
- Managing yearly departmental budgets
Timeline
Communications Officer
University of Notre Dame Police Department
08.2023 - Current
Emergency Communications Manager
University of Cincinnati Public Safety
08.2018 - 08.2023
Dispatcher/ Regional Dispatch Center Manager
INDIANA STATE POLICE
12.2005 - 09.2018
PST1 AND CTO Instructor -
APCO
OPERATOR -
IDACS/ NCIC
ProQa/ EMD / EFD
IAED
ADVANCED CISM TRAINING -
Institute of Critical Incident
RAVE Alert Admin Training
RAVE Alerting
Supervision / Leadership
University of Cincinnati
Instructor Development
ILEA
Leadership and Supervision -
Indiana State Police/ ILEA
ISP MERITORIOUS SERVICE AWARD
Indiana State Police AWARD
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