Jill Shavie
Dunedin,FL
Summary
IT professional skilled in managing product lifecycles and driving development teams to deliver high-impact solutions. Expertise includes stakeholder management, agile methodologies, and prioritizing product backlogs. Strong focus on team collaboration, adaptability to changing needs, and achieving results. Known for excellent communication and problem-solving abilities.
Overview
23
23
years of professional experience
Work History
IT Product Owner
Hilton Grand Vacations
02.2019 - Current
- Promoted a customer-centric approach in all phases of the project lifecycle, ensuring end-user needs remained at the forefront of development efforts.
- Ensured timely product delivery by prioritizing features and coordinating cross-functional teams.
- Reduced project risks by proactively identifying potential roadblocks and working collaboratively to address them.
- Increased stakeholder satisfaction by consistently delivering high-quality products within established deadlines.
- Collaborated closely with stakeholders to gather feedback on delivered features, refining the product backlog accordingly.
- Managed multiple concurrent projects effectively while maintaining a keen focus on quality deliverables.
- Improved project efficiency by implementing Agile methodologies and conducting regular sprint planning sessions.
- Facilitated open communication between developers, testers, and product owners, ensuring seamless coordination on project tasks.
- Coached fellow team members about Agile principles and best practices, strengthening overall performance as an integrated unit.
- Led retrospective meetings after each sprint, fostering a culture of continuous improvement within the team.
Lead Business Analyst
The North Highland Company
03.2018 - 12.2018
- Coordinated initial phase of enterprise-wide initiative designed to improve responsiveness to competitive opportunities resulting in winning more business and increasing North Highland's speed to revenue.
- Conducted 3 Discovery sessions with a title of 14 participants to gain understanding of current state of opportunity resource fulfillment and formulate requirements to streamline and automate the process.
- Ensured North Highland's compliance to the European Union's new General Data Privacy Regulation (GDPR) by compiling 3 iterations of data inventories from 6 internal departments and monitoring the execution of key deliverables required by May 25, 2018
- Assisted with transition of administration of the Affiliate population to a 3rd party scalable solution that will alleviate administrative overhead, enhance the employee experience and allow North Highland to proactively anticipate market and compliance changes.
Business Process Analyst / Scrum Master
AvidXchange
11.2017 - 02.2018
- Drafted To-Be process diagrams for 6 business processes related to strategic partnership with major technology company in payments industry
- As Scrum Master, partnered with Product Owner and other agile team members to successfully drive and develop key Salesforce.com features and functionality required to support strategic partnership
- In support of enterprise-wide strategic initiative, generated security level matrices based on evaluation of current end user setup in Salesforce.com
- A leading fintech provider of accounts payable and payment automation for midsize companies
Senior Business Process / Project Analyst
The North Highland Company
07.2014 - 11.2017
- Enabled a top 5 financial institution to ensure enterprise regulatory compliance and consistency across 6 separate lines of business (LoBs), while coaching other team members on the Scrum methodology to facilitate the project’s transition from waterfall to agile development
- Partnered with key personnel in a top 5 financial services institution to build the discipline around process, people and technology to create a sustainable culture of a defined, adaptive agile methodology for a new 'Banking as a Service' channel. Delivered 20+ cross-functional process flows, Roles and Responsibilities (RACI) matrix and a Confluence site to be utilized as a knowledge management system
- Collaborated with a Fortune 100 financial services organization's key stakeholders across multiple work streams to launch a successful redesign of their public website that included a simplified registration process, targeted content and robust cross-channel analytics capabilities. Appointed by the client as Lead BA for requirements elicitation, integrity review and QA within the multiple work streams, while, at the same time, coaching junior BAs by providing guidance/mentorship. As the appointed Lead BA, assumed ownership of the requirements for ailing work streams to escalate the quality and delivery of content. Supported the client’s agile methodology by managing sprint deliverables (product backlog and user stories with acceptance criteria and story points), leading/participating in sprint forums (daily scrum, story grooming sessions and sprint planning sessions, demos and retrospectives)
- Authored recommendations to address the high and low-level gaps, risks and inefficiencies identified during a cross-functional review for a large national home improvement retailer's core advertising function. Created current and future state Visio diagrams for the 34 business processes based upon facilitated discussions with the 18 teams involved in the core advertising function
- Devised a list of recommendations and a roadmap for next steps to move QA capabilities of the North American IT department of a large multinational manufacturing corporation from a Test Maturity Model Integration (TMMi) level of 1.5 to mid-2 level. Participated in over 15 stakeholder interviews, reviewed project documentation and analyzed testing results for a sample of completed IT projects
Process Architect/Business Analyst/Project Manager, PMO
Genera Solutions, LLC
01.2002 - 05.2014
- Oversaw transition of financial business processes from Coast to Coast Newsstand Services Partnership, a Canadian National Periodical Distributor, to Genera Solutions
- Successfully implemented Oracle 11i general ledger and accounts payable modules in 6 months during ownership transition
- Spearheaded the requirements management and testing efforts for a successfully implemented business intelligence data warehouse
- Aided in the successful upgrade of Oracle 11i Financials applications processing sales data for over 175,000 sales outlets in the United States and Canada servicing newsstands in 105 countries abroad
Education
Bachelors of Science - Accounting
Marquette University
Milwaukee, WISkills
- Agile framework expertise
- Scrum ceremonies
- User Story creation and mapping
- Product backlog management
- Software development lifecycle
- Agile Project Management Tools: Azure DevOps, JIRA
- CRM: Microsoft Dynamics & Salesforcecom
- Business process improvement
- Business process mapping
- Cross-functional teamwork
- Mentoring and training
Timeline
IT Product Owner
Hilton Grand Vacations
02.2019 - Current
Lead Business Analyst
The North Highland Company
03.2018 - 12.2018
Business Process Analyst / Scrum Master
AvidXchange
11.2017 - 02.2018
Senior Business Process / Project Analyst
The North Highland Company
07.2014 - 11.2017
Process Architect/Business Analyst/Project Manager, PMO
Genera Solutions, LLC
01.2002 - 05.2014
Bachelors of Science - Accounting
Marquette University
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