Jill M SMITH

Accomplished Telecommunications professional with extensive and broad-based background of diversified responsibilities and accomplishments. Skilled in service installations, service support, and process improvements. Demonstrated success in collaborating with cross-functional teams to drive order and project completion. Personable and focused with 28 years of industry experience.

• Wholesale, Commercial, and Residential Telecommunications Product knowledge and Service implementation such as VOIP, Toll Free, Local Service, Circuits. Experienced in several carrier systems to implement orders.
• Manage and resolve time sensitive issues and escalations reported internally and externally.
• Project Management/Research/Implementation
• Manage, prioritize, and implement orders promptly to meet standard intervals and ensure customer satisfaction of request.
• Support team, departments, and vendors with inquiries.
• Create, train, and enforce internal processes for the department(s) for efficiency.
• Manage, investigate, and resolve the cause of issues reported. Implement system changes or process to correct the problem.
• Deliver a high quantity of quality work to ensure deadlines are completed.
• Billing implementation
• Credit process review, approval, and denial of requests received.
• Fraud prevention, review and implement blocks when reported.
• Contract review, Implementation, Release from contract, Apply early termination fees.
• Customer Retention, Relationship building, recommend business solutions, Upsell services to lower attrition.
• Cost reduction management