Jill Mercer Bedoya
Mendon,MA
Summary
Dedicated and technically skilled business professional with a versatile managerial and administrative skill set developed through experience. Polished and professional interpersonal and communication skills. Experienced manager with a strong work ethic and the ability to build lasting client/staff relationships.
Overview
27
27
years of professional experience
Work History
Inside Operations Manager
RMC Roof Management Consultants, Inc.
06.2020 - 09.2023
- Introduced new methods, practices, and systems to reduce turnaround time.
- Developed systems and procedures to improve operational quality and team efficiency.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
General Manager
THE WINSLEY CORPORATION
06.2015 - 01.2020
- Manage daily operations of 3 restaurant locations.
- At all locations - develop and maintain staff that provide hospitable, professional service while adhering to policies and business initiatives.
- Communicates well and uses strong interpersonal skills to establish positive relationships with guests and employees.
- Schedule and direct staff in daily work assignments to maximize productivity.
- Efficiently resolve problems or concerns to the satisfaction of all involved parties.
- Continually monitor all locations and take appropriate action to ensure food quality and service standards are consistently met.
- Consistently maintain high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Work closely with chefs to determine menu plans including for special events or occasions.
- Regularly update POS computer systems with new pricing and daily food specials.
- Manage accounts payable, accounts receivable and payroll.
- Implemented operational strategies and effectively built customer and employee loyalty
Business Manager
CHILDS ENGINEERING CORPORATION
08.2008 - 01.2010
- Managed all office functions and meeting planning.
- Functioned as primary liaison to customers and ensured consistently positive customer experience.
- Offered feedback to executive-level management on the effectiveness of strategies, selling programs and initiatives.
- Maintained account plans for top client accounts.
- Reviewed and processed payment requisitions per contractual obligations.
Equipment Coordinator/Procurement Manager
BENCO DENTAL CORPORATION
09.2006 - 08.2008
- Negotiated and coordinated buying, selling and installation/distribution of equipment and supplies to clients.
- Reviewed and audited daily cycle counts.
- Developed and implemented warehouse receiving procedures.
- Reorganized warehouse to maximize functionality and efficiency.
- Supervised all office functions and meeting planning.
Purchasing Manager/Office Manager
E.C. HILLIARD CORPORATION
08.1999 - 08.2006
- Sourced new vendors for purchasing needs.
- Oversaw bidding processes.
- Determined recurring business needs and maintained necessary inventory levels.
- Conducted market research to determine appropriate pricing.
- Negotiated buying raw materials and supplies for entire manufacturing plant.
- Supervised all office functions and meeting planning.
- Prepared and balanced payroll for 50 employees (exempt and non-exempt).
- Administered garnishments and pre-tax deductions.
- Entered and audited time sheets.
- Processed new hires.
Business Manager
KIEWIT/CASHMAN, AJV
05.1996 - 08.1999
- Managed, planned and coordinated support services, such as recordkeeping, mail distribution, telephone operator/receptionist, and other office support services.
- Oversaw facilities planning and maintenance and custodial operations.
- Prepared and balanced payroll for 200 union employees including benefit stamps for 5 different trades.
- Administered garnishments and pre-tax deductions.
- Entered and audited time sheets.
- Processed new hires.
- Communicated with customers and vendors positively with particular attention to problem resolution.
Education
Associate of Science - Biology
MassBay Community College
Wellesley Hills, MASkills
- Project Organization
- Construction Operations
- Bid Management
- Project Proposals
- Operations Management
- Cross-Functional Team Management
- Staff Development & Training
Languages
Spanish
Professional Working
Timeline
Inside Operations Manager
RMC Roof Management Consultants, Inc.
06.2020 - 09.2023
General Manager
THE WINSLEY CORPORATION
06.2015 - 01.2020
Business Manager
CHILDS ENGINEERING CORPORATION
08.2008 - 01.2010
Equipment Coordinator/Procurement Manager
BENCO DENTAL CORPORATION
09.2006 - 08.2008
Purchasing Manager/Office Manager
E.C. HILLIARD CORPORATION
08.1999 - 08.2006
Business Manager
KIEWIT/CASHMAN, AJV
05.1996 - 08.1999
Associate of Science - Biology
MassBay Community College
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