Jill P. Rupp
Seattle,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
Adjunct Instructor-Massage Therapy Program
Renton Technical College
01.2022 - Current
- Adapt lesson plans to accommodate various learning styles, resulting in better understanding for all students.
- Contribute to curriculum development by providing valuable input on relevant course content and materials.
- Mentor struggling students with targeted one-on-one assistance, leading to improved academic performance.
- Used lectures, discussions and demonstrations to increase learning and success.
Licensed Massage Therapist
Webber Chiropractic Sport Clinic
09.2020 - Current
- Speak with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Provide safe, effective and appropriate massage therapy techniques during customer appointments.
- Address mobility limitations and generalized pain originating from muscle tightness through deep tissue massage techniques.
- Maintain client treatment records and design long-term care programs in conjunction with Dr's treatment plan.
Lead Membership Services Representative
Coal Creek Family YMCA
12.2018 - Current
- Delivers exceptional customer service by leveraging extensive knowledge of products and services and creating welcoming, positive experiences for diverse members
- Toured potential members and explained benefits of membership, suggested programs and services
- Forges and nurtures impactful relationships with customers to cultivate loyalty, boosting member satisfaction and retention
- Supervises staff of 5 membership representatives during work shifts
Academic Advisor
Jefferson Community College
06.2015 - 08.2019
- Worked with students to develop educational plans and academic schedules in 30 majors
- Worked to develop rapport with each new student and answer college and major specific questions. Provided follow up assistance as necessary
- Referred students to Educational Opportunity programs, if appropriate
- Conducted academic advisement services for students on reoccurring basis to maintain educational progression
Adjunct Instructor
Jefferson Community College
8 2005 - 08.2019
- Instructed students in the Early Childhood and Human Services Departments
- Developed and implemented creative lesson plans designed to ensure individual student learning online and in the classroom
- Used authentic assessment methods to assess student learning outcomes
- Defined and articulated goal learning outcomes, performance metrics and changes to improve student learning.
Swim Coach
Watertown Family YMCA
09.2003 - 04.2018
- Coached swimmers aged 4 to 18 for YMCA competitive swim team that participated in 14 dual, district and New York State Championship meets annually
- Challenged athletes by consistently using positive reinforcement and feedback
- Demonstrated all swimming strokes and observed athletes carefully to correct technique and form
- Promoted lifelong skills such as discipline and good sportsmanship
Retention Specialist
Learning & Success Center, Jefferson Community
01.2009 - 06.2015
- Worked with 24 hour program students as mentor/Advisor.
- Developed and implemented academic alert and outreach programs to increase student success.
- Provided academic coaching to students.
- Listened to concerns and offered alternative solutions.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results, improving outcomes for students.
School Age Services Director
U.S. Army, Child & Youth Services
01.2002 - 4 2005
- Coordinated & implemented a comprehensive program for 125 children, 5-12 years
- Supervised 18 professional & support staff
- Earned first national accreditation of program by NSACA
Supplemental Program & Services Director
U.S. Army, Child Development Services
04.1998 - 01.2002
- Developed & implemented community outreach programs
- Supervised 4 support staff
- Coordinated services for program participants with disabilities
- Resolved problems, improved operations and provided exceptional service
Education
Certificate - Massage Therapy Practitioner
Renton Technical College
Albany, NYBachelor of Science - Psychology
Excelsior College
Albany, NYSkills
- Excellent oral and written communication
- Strategic decision-making
- Excellent customer service skills
- Strong collaborator
- Effective time management
- Computer proficient
- Self-motivated professional
- Medical Massage
- Swedish Massage
- Deep Tissue Massage
- Craniosacral Therapy
- Neuromuscular Therapy
- Neuromuscular Cupping Therapy
Timeline
Adjunct Instructor-Massage Therapy Program
Renton Technical College
01.2022 - Current
Licensed Massage Therapist
Webber Chiropractic Sport Clinic
09.2020 - Current
Lead Membership Services Representative
Coal Creek Family YMCA
12.2018 - Current
Academic Advisor
Jefferson Community College
06.2015 - 08.2019
Retention Specialist
Learning & Success Center, Jefferson Community
01.2009 - 06.2015
Swim Coach
Watertown Family YMCA
09.2003 - 04.2018
School Age Services Director
U.S. Army, Child & Youth Services
01.2002 - 4 2005
Supplemental Program & Services Director
U.S. Army, Child Development Services
04.1998 - 01.2002
Adjunct Instructor
Jefferson Community College
8 2005 - 08.2019
Certificate - Massage Therapy Practitioner
Renton Technical College
Bachelor of Science - Psychology
Excelsior College
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