Jilly Davis
Chicago,IL
Summary
Client success professional with experience in managing large enterprise accounts, supporting strategic growth, and maintaining high retention rates. Experienced in uncovering upsell opportunities, influencing high-value renewals, and translating market intelligence into clear commercial value. Adept at building trusted client relationships, facilitating cross-functional collaboration, and aligning insights to client business drivers to deliver measurable ROI.
Overview
5
5
years of professional experience
Work History
Senior Client Success Executive
WGSN
Chicago, USA
06.2024 - Current
- Manage a portfolio of 20 enterprise accounts, driving strategic growth, expansion, and long term partnership development.
- Achieved a 96.5% value renewal rate in 2025 through proactive account planning, executive engagement, and consultative support.
- Influenced over $900k in closed opportunities by identifying upsell opportunities and aligning WGSN solutions to client business objectives.
- Led one of the largest upsells in WGSN history, by conducting 45+ strategic client meetings to reinforce value, align stakeholders, and successfully drive the expansion to close.
- Connected WGSN forecasts and insights directly to client commercial drivers, clearly demonstrating ROI and strengthening renewal and growth conversations.
- Partner closely with Sales, Content, and Product teams to deliver tailored solutions and ensure seamless execution across the account lifecycle.
Client Success Coordinator
WGSN
Chicago, USA
01.2022 - 06.2024
- Served as the primary point of contact for 200+ clients, supporting onboarding, adoption, and long term engagement strategies.
- Delivered platform training, trend presentations, and industry insights to support client decision making and increase product usage.
- Supported retention and growth initiatives by identifying client needs and escalating expansion opportunities to sales partners.
- Built strong cross functional relationships to ensure consistent, high quality client experiences.
Customer Operations Representative
MoLo Solutions
Chicago, USA
06.2021 - 01.2022
- Provided daily operational and customer support for enterprise logistics clients in fast paced, time sensitive environments.
- Coordinated shipments, resolved issues, and maintained service quality through cross team communication.
Education
Bachelor of Science - Advertising Management
Michigan State University
East Lansing05.2021
Skills
- Customer relationship management
- Data Analysis & Client Insights
- Onboarding & Relationship Management
- Cross-Functional Collaboration
- CRM Tools (Salesforce)
- Microsoft Excel
- Google Suite
- Trend Analysis & Strategic Consulting
- ROI analysis
- Client retention strategies
Timeline
Senior Client Success Executive
WGSN
06.2024 - Current
Client Success Coordinator
WGSN
01.2022 - 06.2024
Customer Operations Representative
MoLo Solutions
06.2021 - 01.2022
Bachelor of Science - Advertising Management
Michigan State University