JILLYAN FREDERICK
Warwick,RI
Summary
Reliable and upbeat client advisor successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
7
7
years of professional experience
Work History
Client Advisor
Tiffany & Co
10.2023 - Current
- Embody the Tiffany brand in client interactions
- Utilize the Tiffany touch and personal flair for an extraordinary client experience
- Possess excellent communication skills and act as brand ambassadors
- Demonstrate passion for Tiffany in every conversation
- Exhibit entrepreneurial spirit in sales professionals
- Deepen client relationships to drive lifetime loyalty and spend
- Consistently achieve or exceed monthly, quarterly, and annual store sales plans
- Capture client data and cultivate new/existing relationships
- Deliver a significant portion of sales through repeat client business
- Drive business through key product pillars
- Elevate in-store experience by delivering memorable moments to every client
- Act as a Tiffany brand ambassador during selling ceremonies using the Tiffany Touch
- Demonstrate Client Experience Behaviors from the TEI program
- Implement best practices for hospitality and store amenities
- Act on TEI performance and client feedback to enhance the overall client experience.
Sales Associate
Madewell
06.2022 - 09.2023
- Maintain proper item location
- Build Productive relationships with everyone on the team and with customers
- Collaborate with team members and managers to drive business, jump in on tasks that help create a seamless experience, and bring a collaborative, kind, and inclusive energy on the sales floor
- Completed training, used product knowledge tools, participate in fit sessions, and put those experiences to drive sales.
Accounting Intern
Embrace Home Loans
08.2021 - 11.2021
- Perform research, prepare financial reports, and assist with reconciling accounts
- Opportunity to learn first-hand how to prepare checks for VA mortgage loans
- 4-month long internship.
Sales Associate
Ryan Family Amusements
11.2017 - 08.2021
- Managed cash transactions with accuracy, ensuring proper handling of currency and tokens.
- Delivered outstanding guest service even during high-stress situations, maintaining professionalism at all times while meeting diverse customer needs.
- Stocked, replenished and retrieved redemption merchandise, tokens and tickets and informed management of low inventory.
- Conducted regular inspections of arcade equipment, identifying potential maintenance needs before they became critical issues.
- Improved revenue by promoting special deals and packages to customers during peak hours.
Accounting President
Accounting Association of Rhode Island College
08.2020 - 05.2021
- Goal for 2020 is Doubling membership by creating an incentive program that appeals to business students
- Presented Financial statements on our yearly budget to the student government
- Taught Risk management, types of loans, and types of credit cards available.
Education
Bachelor of Arts - Industrial organizational Psychology
Southern New Hampshire University
12.2024
Skills
- Client interaction
- Cross-selling techniques
- Microsoft Excel
- Consultative Selling
- Customer consultations
- Customer Referrals
Timeline
Client Advisor
Tiffany & Co
10.2023 - Current
Sales Associate
Madewell
06.2022 - 09.2023
Accounting Intern
Embrace Home Loans
08.2021 - 11.2021
Accounting President
Accounting Association of Rhode Island College
08.2020 - 05.2021
Sales Associate
Ryan Family Amusements
11.2017 - 08.2021
Bachelor of Arts - Industrial organizational Psychology
Southern New Hampshire University