Summary
Overview
Work History
Education
Skills
Timeline
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Jillyn Hoke

Lehi,Utah

Summary

Accomplished Operations Manager with a proven track record, adept in process improvements and team leadership. Spearheaded standardization initiatives and excelled in maintaining over 99% accuracy in movie delivery at Redbox, demonstrating exceptional logistics management and conflict mediation skills. Achieved commendable state audit outcomes through rigorous compliance and innovative onboarding programs.

Overview

19
19
years of professional experience

Work History

Operations Manager

Black Shirt Services
09.2017 - Current
  • Responsible for all company billing and payment of contractors.
  • Developed templates and standardized processes to ensure consistency and clarity across all documentation.
  • Managed relationships between clients, support coordinators, contractors, and families.
  • Implemented onboarding programs and trainings for all new hires.
  • Ensured compliance with state regulations and standards leading to successful state audit outcomes every year.
  • Managed all aspects of business operations for company.

Host Home Contractor

Eaton Alliance
08.2015 - 09.2017
  • Provided assistance to individuals with disabilities by helping with activities of daily living.
  • Engaged individuals in recreational and leisure activities to promote socialization and improve quality of life.
  • Worked with individuals with special needs on their daily goals to increase social skills and independence.
  • Assisted in state audit with overview of client financials.

Regional Operations Supervisor

Redbox Automated Retail
04.2006 - 01.2014
  • Managed 8 employees and 3 contractors across two states.
  • Exceeded company goals with over 99% accuracy of on time movie delivery each week for thousands of movies.
  • Created plan for tracking returns that was subsequently rolled out to the rest of the Mountain region. My return movie rate to suppliers was over 99.5%.
  • Strong technical aptitude led to high customer satisfaction with kiosk uptimes over 98%. Ensured problems with machines were fixed the first time to prevent second visits to machines.
  • Led weekly meetings with staff to review progress, address challenges and drive timely task completion.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Maintained low cost of distributions for the large area by creating cost efficient routes and keeping overtime low.

Education

Bachelor of Arts - History

Brigham Young University
Provo, UT

Associate of Science -

Snow College
Ephraim, UT

Skills

  • Performance monitoring
  • Health and safety compliance
  • Process improvements
  • Conflict mediation
  • Team leadership
  • Workflow optimization
  • Onboarding and orientation
  • Goal setting
  • Logistics management

Timeline

Operations Manager

Black Shirt Services
09.2017 - Current

Host Home Contractor

Eaton Alliance
08.2015 - 09.2017

Regional Operations Supervisor

Redbox Automated Retail
04.2006 - 01.2014

Bachelor of Arts - History

Brigham Young University

Associate of Science -

Snow College

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Jillyn Hoke