Jilmary Cordero
Orlando,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Housekeeping Coordinator
Marriott Harbour Lake
06.2019 - Current
- Operate with PMS Software to operate with Housekeeping Reports, room status changes, and Asgard to distribute calls in between departments.
- Distribute workload for 40+ employees. Handle and distribute keys and radios for the department.
- Answer telephone calls to handle internal and external requests.
- Participated in training sessions regarding products and services.
- Created and maintained files following office procedures.
- Assist Housekeeping Management in managing daily activities.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
Housekeeping Supervisor
Hilton Grand Vacations Club
12.2014 - 06.2019
- Reviewed employee performance and devised improvement plan to achieve goals.
- Monitored maintenance scheduling and reported maintenance team information to management.
- Developed training programs to build employee performance, improve employee engagement and increase employee retention.
- Provided insight and information to management regarding onsite improvement project specifications.
- Participate in the Safety Committee to ensure team members are performing their duties in a safe and efficient manner.
- Supervised and supported housekeeping personnel to maximize the quality of service and performance.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Managed team of employees, daily progress reports and overall project planning.
Secretary Coordinator
Samgford Cleaning and Services
01.2013 - 11.2013
- Maintained organized filing system of paper and electronic documents.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Ordered office supplies to purchase items and maintain appropriate levels.
- Drafted agendas, meeting notes and other documents to enhance collaborative process.
- Sent and distributed mail and parcels.
- Scheduled meetings and sent invitations specifying time and location.
- Set appointments for executives to support busy staff.
Housekeeping Attendant
Wyndham Grand Orlando Resort
01.2011 - 01.2013
- Cleaning guestrooms mid-stay and after departure
- Making beds
- Replacing dirty linens and towels
- Restocking guestroom amenities like toiletries, drinking glasses, and notepads
- Removing garbage, recycling, and room service trays
- Picking up and returning valet laundry items
- Organizing and stocking housekeeping carts
- Notifying the maintenance department about broken appliances, old light bulbs, or damage
- Upholding the hotel’s confidentiality and security standards
Secretary Coordinator
Irizarry Construction
01.2009 - 12.2009
- Worked professionally to handle client, vendor and public guest requirements.
- Maintained organized filing system of paper and electronic documents.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Anticipated leadership needs by preparing or gathering records, reports and correspondence.
- Assisted with accounts receivable and accounts payable functions.
- Scheduled meetings and sent invitations specifying time and location.
Banquet Setup Supervisor
Shingle Creek Resort
08.2007 - 12.2008
- Coordinated with employees to arrange tables, chairs and other equipment needed for functions.
- Reviewed banquet event orders to determine room layouts and schedule staff.
- Orchestrated breakdown of rooms and cleanup to return event spaces to original order.
- Maintained detailed records of stock and reviewed inventory to plan events.
- Ordered necessary items to meet customer needs and specifications.
- Mentored and coached team of banquet setters and other event personnel.
Housekeeping Room Attendant/Trainer
Disney Saratoga Springs Resort
04.2006 - 08.2007
- Cleaning guestrooms mid-stay and after departure
- Making beds
- Replacing dirty linens and towels
- Restocking guestroom amenities like toiletries, drinking glasses, and notepads
- Removing garbage, recycling, and room service trays
- Picking up and returning valet laundry items
- Organizing and stocking housekeeping carts
- Notifying the maintenance department about broken appliances, old light bulbs, or damage
- Upholding the hotel’s confidentiality and security standards
- Trained new hires
Education
Introduction of computers -
Job Connection Center, Inc
Lajas, PRHigh School diploma obtained -
Leonides Morales Rodriguez
Lajas, PRSkills
- Bilingual English/Spanish
- Good Communication
- Customer service
- Leadership
- Basic Computer skills
- Problem Solving
- Decision making
- Teamwork
Timeline
Housekeeping Coordinator
Marriott Harbour Lake
06.2019 - Current
Housekeeping Supervisor
Hilton Grand Vacations Club
12.2014 - 06.2019
Secretary Coordinator
Samgford Cleaning and Services
01.2013 - 11.2013
Housekeeping Attendant
Wyndham Grand Orlando Resort
01.2011 - 01.2013
Secretary Coordinator
Irizarry Construction
01.2009 - 12.2009
Banquet Setup Supervisor
Shingle Creek Resort
08.2007 - 12.2008
Housekeeping Room Attendant/Trainer
Disney Saratoga Springs Resort
04.2006 - 08.2007
Introduction of computers -
Job Connection Center, Inc
High School diploma obtained -
Leonides Morales Rodriguez
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