Summary
Overview
Work History
Education
Skills
Languages
Timeline
CPR CERTIFICATED
Generic

Jilmi Escobedo

San Leandro

Summary

Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization. Outgoing bartender with a creative flair offering 15 years of experience serving alcoholic and non-alcoholic drinks to restaurant patrons. Advanced knowledge of POS systems, inventory management, bar equipment usage and maintenance, and standard drink recipes. High energy, reliable professional with strong customer service skills and keen attention to detail dedicated to providing exceptional customer service at every interaction.

Special needs caregiver professional with track record of providing high-quality care and support. Proven ability to create individualized care plans and deliver compassionate assistance while maintaining high standards. Known for strong team collaboration and adaptability to changing needs, ensuring reliable and effective care.

Overview

10
10
years of professional experience

Work History

Caregiver, Special Needs

Accent Care Home Health
01.2025 - Current
  • Provided compassionate care and support to individuals with special needs.
  • Developed and implemented individualized care plans based on client assessments.
  • Assisted clients with daily living activities, promoting independence and dignity.
  • Collaborated with multidisciplinary teams to ensure comprehensive care delivery.
  • Monitored client progress, documenting changes in health and behavior effectively.
  • Advocated for clients' needs, facilitating communication with families and healthcare providers.
  • Implemented safety protocols, ensuring a secure environment for all clients.
  • Prepared meals and snacks and fed clients.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Enhanced the quality of life for special needs individuals by providing personalized care and attention.
  • Assisted clients in achieving their daily goals by offering physical support and emotional encouragement.

Babysitter

Alegre Home Care
01.2025 - Current
  • Supervised children's daily activities, ensuring safety and engagement in play.
  • Developed individualized learning plans to foster educational growth and development.
  • Coordinated schedules for multiple families, optimizing time management for childcare needs.
  • Implemented discipline strategies promoting positive behavior and conflict resolution among peers.
  • Organized age-appropriate activities enhancing physical, social, and cognitive skills.
  • Communicated effectively with parents regarding child progress and any concerns.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Communicated positively with children and guardians.

Caregiver

Alegre Home Care
01.2024 - Current
  • Provided compassionate care to clients, ensuring comfort and safety in daily activities.
  • Assisted clients with personal hygiene and grooming, promoting dignity and respect.
  • Administered medications as prescribed, maintaining adherence to health guidelines.
  • Developed individualized care plans based on client needs and preferences.
  • Implemented strategies to improve client mobility and enhance quality of life.
  • Collaborated with family members to address concerns and ensure holistic care approaches.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Trained new caregivers on best practices for client care and safety protocols.

costumer service

indaspec
01.2024 - Current
  • Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria.
  • Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.

Janitor

Lemon Line
01.2024 - 01.2025
  • Supervised daily cleaning operations to ensure cleanliness and safety standards.
  • Trained and mentored new staff on effective cleaning techniques and protocols.
  • Implemented efficient waste management systems to enhance recycling efforts.
  • Conducted regular inspections of facility to identify maintenance needs and improvements.
  • ● Vacuuming, sweeping, and mopping floors of various types
    ● Dusting ceilings, light fittings, countertops, and loose furniture
    ● Scrubbing and sanitizing toilets, sinks, and kitchen fixtures.
    ● Emptying trash cans
    ● Washing and drying windows
    ● Liaising with the line manager to ensure that you have sufficient
    cleaning products at all times.
    ● Reporting any breakages that occur during the cleaning process.
    ● Informing the line manager of repairs that need to be done
  • Collaborated with management to establish safety procedures and training programs.
  • Utilized industrial cleaning equipment to maintain high standards of hygiene.

Delivery Driver

Amazon
02.2024 - 12.2024
  • Delivered packages efficiently to various locations within designated timeframes.
  • Maintained accurate delivery records and ensured compliance with safety regulations.
  • Assisted in training new drivers on best practices and route optimization.
  • Managed vehicle maintenance schedules, ensuring operational readiness at all times.
  • Leveraged GPS technology for optimal route planning and fuel efficiency.
  • Collaborated with logistics teams to coordinate timely deliveries and resolve issues swiftly.
  • Implemented process improvements that enhanced delivery accuracy and reduced delays.
  • Provided exceptional customer service while handling inquiries and resolving delivery-related concerns.
  • Delivered packages to customer doorsteps and business offices.
  • Operated vehicle safely in highly congested areas with no traffic violations.

Food Packager

ESTRELLAS DE SINALOA
02.2019 - 12.2024
  • Operated packaging machinery to ensure efficient product assembly and quality control.
  • Trained new team members on safety protocols and proper handling procedures.
  • Conducted regular inspections of packaged goods for compliance with quality standards.
  • Streamlined packing processes, reducing material waste and improving workflow efficiency.
  • Maintained accurate inventory records of packaging supplies and materials used daily.
  • Supervised packing line operations, ensuring adherence to timelines and operational goals.
  • Packed, processed and forwarded diverse food products following specific instructions.
  • Maintained a clean and organized work environment, promoting optimal workflow and minimizing cross-contamination risks.
  • Removed defective food or packaging products and materials and properly placed and routed rejected items.
  • Developed strong time-management skills, allowing for successful completion of daily tasks within tight deadlines.

Food Preparation Worker

ESTRELLAS DE SINALOA
09.2016 - 12.2024
  • Prepared ingredients and meals according to established recipes and safety standards.
  • Operated kitchen equipment, including slicers, mixers, and ovens, ensuring proper usage and maintenance.
  • Maintained cleanliness and organization of workstations to comply with health regulations.
  • Assisted in training new staff on food preparation techniques and safety protocols.
  • Monitored inventory levels to ensure adequate supply of ingredients for daily operations.
  • Implemented portion control measures to enhance consistency in meal presentation and quality.
  • Contributed to menu planning by providing insights based on customer preferences and seasonal ingredients.
  • Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
  • Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
  • Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.

Waiter

ESTRELLAS DE SINALOA RESTAURANT
05.2015 - 12.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed multiple tables efficiently, ensuring timely order processing and delivery.
  • Trained new staff on menu offerings and restaurant protocols to enhance team performance.
  • Resolved customer complaints effectively, maintaining high satisfaction levels.
  • Collaborated with kitchen staff to ensure accurate meal preparation and presentation.
  • Implemented suggestions for menu improvements based on guest feedback, enhancing overall dining experience.
  • Assisted in maintaining cleanliness and organization of dining area to meet health standards.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Supervisor

Estrellas De Sinaloa Restaurant
10.2018 - 11.2024
  • Supervised daily operations, ensuring adherence to safety protocols and quality standards.
  • Mentored team members, enhancing skill development and promoting a collaborative work environment.
  • Streamlined workflow processes, resulting in increased efficiency across multiple departments.
  • Implemented training programs for new hires, improving onboarding experience and employee retention rates.
  • Conducted regular performance evaluations, providing constructive feedback to enhance team productivity.
  • Collaborated with management to develop strategic initiatives that aligned with organizational goals.
  • Resolved operational issues promptly, minimizing downtime and maintaining service excellence.
  • Monitored inventory levels, optimizing supply chain processes to support operational demands.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.

Packing, Shipping, and Receiving Assembler

RAININ TOLEDO
11.2021 - 03.2023
  • Inspected incoming materials for quality assurance before processing into inventory
  • Maintained organized workspace to enhance safety and streamline assembly operations
  • Implemented process improvements that increased efficiency in shipping workflows
  • Expedited order processing time through effective organization and prioritization of tasks.
  • Ensured safe working conditions by adhering to company policies and promptly addressing potential hazards.
  • Coordinated effectively with quality control personnel to quickly identify any damaged products before shipping.
  • Assembled components with precision, adhering to quality standards and specifications.
  • Operated hand tools and machinery, ensuring safe and efficient production processes.

Cafeteria Assistant

Lighthouse Community Charter
08.2021 - 02.2022
  • ● Help with food preparation.
    ● Serve food at appropriate times.
    ● Serve as cashier and/or point of sale system attendant.
    ● Clean and wash cafeteria equipment, dishes, pans, tables and
    carts.
    ● Maintain food service facilities, equipment and utensils in a
    clean and sanitary condition.
    ● Maintain and complete required forms and records accurately,
    as assigned by supervisor.
    ● Assists in taking inventories and record keeping.
    ● Supervise student helpers and volunteers.
    ● Perform related duties as assigned.
  • Assisted in food preparation and service, ensuring adherence to hygiene standards.
  • Supported kitchen staff by maintaining cleanliness and organization of work areas.
  • Coordinated with team members to efficiently manage meal service during peak hours.
  • Monitored inventory levels, reporting shortages to ensure continuous supply of food items.

assemble parts

plastikon
03.2020 - 02.2021
  • Connect cables, tubes, and wiring, according to specifications.
  • File, lap, and buff parts to fit, using hand and power tools.
  • Disassemble units to replace parts or to crate them for shipping.
  • Measure parts to determine tolerances, using precision measuring instruments such as micrometers, calipers, and verniers.
  • Clean and lubricate parts and subassemblies, using grease paddles or oilcans.
  • Drill, tap, ream, countersink, and spot-face bolt holes in parts, using drill presses and portable power drills.
  • Pack or fold insulation between panels.

delivery

fedex
09.2020 - 01.2021
  • Drive vehicles with capacities under three tons to transport materials to and from specified destinations, such as railroad stations, plants, residences, offices, or within industrial yards.
  • Use and maintain the tools or equipment found on commercial vehicles, such as weighing or measuring devices.
  • Report any mechanical problems encountered with vehicles.
  • Load and unload trucks, vans, or automobiles.
  • Read maps and follow written or verbal geographic directions.

Lunch Supervisor

Lighthouse Community Charter
09.2019 - 12.2020
  • ● Organize students into orderly lines for purchasing food and directs
    them to assigned tables.
    ● Help students develop and observe proper dining habits, both in terms
    of etiquette and nutrition.
    ● Assist younger students with use of utensils when needed.
    ● Organize students for orderly disposal of food waste, trays, and
    utensils.
    ● Organize groups for orderly dismissal from the lunchroom.
    ● Circulate among the tables during the meal period so as to be
    available to help children who need assistance and resolve any minor
    problems that arise.
    ● Inform disciplinary supervisor at once of any serious infraction of
    disciplinary rules by students.
    ● Call immediately for the disciplinary supervisor in the event of any
    serious argument involving more than two students; any incident
    involving physical confrontation; and any incident that appears to be of
    more than momentary disruption.
    ● Circulate among outside supervisory areas during recess (for K-5
    students) to ensure the safety of all students.
    ● Mediate minor infractions of disciplinary actions of all students.
    ● Contact nurse for serious injuries or incidents to ensure student safety.
  • Supervised lunch periods, ensuring student safety and adherence to school policies.
  • Trained new staff on operational procedures, enhancing team effectiveness and compliance.
  • Coordinated meal service operations, facilitating timely and efficient food distribution.
  • Monitored student behavior, promoting positive interactions and resolving conflicts promptly.

costumer service

Reynaldo escobedo
12.2018 - 05.2019
  • Record the number, type, and cost of items sold to determine which items may be unpopular or less profitable.
  • Test cooked food by tasting and smelling it to ensure palatability and flavor conformity.
  • Schedule staff hours and assign duties.
  • Review work procedures and operational problems to determine ways to improve service, performance, or safety.
  • Monitor employee and patron activities to ensure liquor regulations are obeyed.
  • Greet guests, escort them to their seats, and present them with menus and wine lists.
  • Count money and make bank deposits.
  • Maintain food and equipment inventories, and keep inventory records.
  • Take dining reservations.
  • Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
  • Order and purchase equipment and supplies.
  • Establish standards for personnel performance and customer service.

Education

GED -

San Leandro adult school
San Leandro, CA
10.2025

high school - undefined

San Leandro high school
San Leandro, CA
11.2019

Skills

  • Team work
  • Communication
  • Conflict resolution
  • Team collaboration
  • Medication administration
  • Clear communication
  • Wheelchair transfers
  • Transportation assistance
  • Feeding assistance
  • Emotional support
  • Social skills development
  • Individualized education plans
  • Relationship building
  • Assembly and production
  • Problem-solving
  • Attention to detail
  • Repetitive work
  • Workplace safety
  • Manufacturing
  • Product assembly
  • Small parts assembly
  • Time management
  • Critical thinking
  • Quality assurance
  • Basic math
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Adaptable and flexible nature
  • Flexible seating options
  • Flexible scheduling capabilities
  • Flexible mindset

Languages

english
Spanish

Timeline

Caregiver, Special Needs

Accent Care Home Health
01.2025 - Current

Babysitter

Alegre Home Care
01.2025 - Current

Delivery Driver

Amazon
02.2024 - 12.2024

Caregiver

Alegre Home Care
01.2024 - Current

Janitor

Lemon Line
01.2024 - 01.2025

costumer service

indaspec
01.2024 - Current

Packing, Shipping, and Receiving Assembler

RAININ TOLEDO
11.2021 - 03.2023

Cafeteria Assistant

Lighthouse Community Charter
08.2021 - 02.2022

delivery

fedex
09.2020 - 01.2021

assemble parts

plastikon
03.2020 - 02.2021

Lunch Supervisor

Lighthouse Community Charter
09.2019 - 12.2020

Food Packager

ESTRELLAS DE SINALOA
02.2019 - 12.2024

costumer service

Reynaldo escobedo
12.2018 - 05.2019

Supervisor

Estrellas De Sinaloa Restaurant
10.2018 - 11.2024

Food Preparation Worker

ESTRELLAS DE SINALOA
09.2016 - 12.2024

Waiter

ESTRELLAS DE SINALOA RESTAURANT
05.2015 - 12.2024

high school - undefined

San Leandro high school

GED -

San Leandro adult school

CPR CERTIFICATED

I can help save a life during cardiac arrest, when the heart stops beating or beats too ineffectively to circulate blood to the brain and other vital organs.

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