Jilon Gould

• Trained new team members on operational procedures and best practices for patient interaction.
• Collaborated with interdisciplinary teams to enhance patient experience and optimize service delivery.
• Conducted regular inventory assessments to ensure necessary medical supplies were readily available for operations.
• Engaged in continuous learning opportunities to improve clinical knowledge and support patient care initiatives.

• Provided patient support by coordinating appointments and managing intake processes.
• Assisted healthcare professionals in delivering quality care through effective communication and teamwork.
• Maintained accurate patient records using electronic health record systems to ensure data integrity.
• Streamlined workflow by identifying inefficiencies and implementing process improvements within the clinic environment.

• Delivered exceptional customer service in a fast-paced, high-volume environment.
• Prepared fresh menu items including salads, parfaits, grilled nuggets, and house-made salad dressings.
• Prepared beverages including tea, lemonade, coffee, milk, juice, and fountain drinks.
• Operated POS system while accurately processing cash and electronic payments.
• Restocked dining room supplies, sauces, beverages, and ice throughout each shift.
• Maintained a clean and sanitary dining area by wiping tables, chairs, windows, sweeping, and mopping.
• Professionally resolved guest concerns and helped create a welcoming dining experience.
• Collaborated with team members to ensure efficient restaurant operations.

• Scheduled patient appointments and managed the clinic front desk.
• Checked patients in and verified appointment information.
• Answered and routed incoming phone calls while providing professional customer service.
• Filed and organized confidential patient documents.
• Disinfected examination rooms and waiting areas following clinic sanitation procedures.
• Supported healthcare staff with daily administrative and operational tasks.

Bachelor’s Degree (In Progress)