Jim Benkendorf
Rosemary Beach
Summary
Dynamic leader with extensive experience at ThermoFisher Scientific, driving global teams to enhance client satisfaction through Oracle CPQ implementation. Proven expertise in project management and negotiation strategies, resulting in significant revenue growth and operational efficiencies. Recognized for fostering quality improvements and developing high-performing teams in fast-paced environments.
Overview
36
36
years of professional experience
Work History
Global Director – Quoting/Commercial Services
ThermoFisher Scientific
04.2023 - Current
- Developed and managed global team to support >$2.5B annual sales for industry’s largest and most complete service provider
- Developed harmonized global policies to enable consistent delivery of over 25,000 agreements annually
- Implemented global Oracle Configure Price Quote (CPQ) system which dramatically increased client satisfaction
- Reduced cycle time 1.5 business days, increased On-time delivery and first-time pass rates while accommodating increased service offerings, volume and complexity, with modest headcount change.
- Improved productivity __%
- Initiated pricing harmonization and simplification, rationalizing over 50,000 price points
- Executive sponsor for primary operational IT system and for several strategic client accounts.
- Negotiated multiple global master services agreements and complex rate cards
General Manager
Fisher Clinical Services Inc.
Mt. Prospect
01.2011 - Current
- Achieved revenue growth of over 100% from 2011 through 2015; increased EBITA nearly 400% during same period.
- Expanded core client base from 4 to 20 biopharmaceutical organizations.
- Implemented N. American Load Sharing strategy improving labor efficiency and productivity across sites.
- Dramatically improved Employee Involvement Survey results; drove significant culture change and morale improvement.
- Implemented consistent employee interaction and development activities at all levels.
- Implemented process improvement techniques across site, including Practical Process Improvement, 5S, Kaizen and Lean Leadership principles.
- Led site as first globally to implement fully paperless operations.
- Significantly improved key metric results throughout all departments including >75% decrease in quality complaints and 80% decrease of operational deviations in two most recent years.
- Led development, implementation and management of risk based Supplier Management Program reducing vendor list by over 50% and related contracting and auditing costs by over 75%.
General Manager
Fisher Clinical Services Inc.
Bristol
11.2008 - 12.2010
- Company Overview: (Formerly Acculogix, LLC)
- Developed N. American Load Sharing strategy to address inconsistent resource utilization across sites.
- Led introduction and early development and marketing of Clinical Supply Optimization service line which has realized strong growth each fiscal year since implementation.
- Drove quality improvements with complaints reduced 50%, deviations by 60% and audit observations by 46% in one year.
- (Formerly Acculogix, LLC)
Senior Director, Clinical Operations
Aptuit, Inc.
Mt. Laurel
06.2008 - 10.2008
- P&L responsibility for all domestic clinical packaging, IRT and Clinical Supplies Management services.
- $ 65M budget, 400+ employees at three (3) sites (Kansas City, MO, Mt. Laurel, NJ and Allendale, NJ).
Director, Clinical Supplies Management
Aptuit, Inc.
Mt. Laurel
09.2006 - 05.2008
- Responsible for global development and implementation of clinical supply chain consulting and management service to sponsor firms of all sizes.
- Led introduction, management and marketing of Aptuit IVRS powered by Clarix, a fully web enabled voice and web response system.
- P&L responsibility, brought to break even in approximately 12 months.
- Primary operational liaison with account management representatives.
- Negotiation and implementation of global service agreements with major sponsor firms.
- Led due diligence and negotiation of acquisition target.
Executive Vice President
Xerimis Inc.
Moorestown
04.2001 - 08.2006
- Primary leader in launch and management of clinical supply packaging vendor, reporting to CEO.
- Responsible for contracts, project management and operations departments.
- Developed corporate business plan and structure.
- Responsible for growth from 6 to 80+ employees.
- Significant revenue growth from zero to multi-million dollar level with profitability.
- Secured multiple multi-million dollar clinical supply awards.
- Responsible for all equipment and facilities acquisitions and implementation.
- Negotiated strategic alliance agreement with European partner.
- Oversaw development of all procedures and practices.
- Developed third party distribution depot network.
- Initiated transition from paper-based system to fully electronic inventory and enterprise management system.
Vice President of Clinical Supplies – Americas
Quintiles Clinical Supplies
Mt. Laurel
10.1998 - 12.2000
- Company Overview: (An operating unit of Quintiles Transnational Corporation)
- P & L Responsibility for profitable $18 M unit.
- 60% Increased revenue
- 100% Increased EBITDA
- Managed growth in staff from approximately 140 to 200 employees.
- Developed quarterly rolling forecasts.
- Met or exceeded monthly revenue and profit targets every month.
- Managed projects and systems with clinical supply operations in Kansas City, Singapore and Scotland.
- Established distribution network throughout Latin America.
- Solely responsible for unit’s business development activity.
- Assisted multiple central clinical business development directors with multi-national awards.
- Troubleshot multiple client issues with Integrated Voice Response System (IVRS), analytics and clinical manufacturing units.
- Oversaw transition of multiple clients between Quintiles and Simirex groups.
- Successfully disposed of redundant facilities.
- Fast 100 Representative, Exceptional Achievement Award for Business Development, Outstanding Customer Service Award.
- (An operating unit of Quintiles Transnational Corporation)
Managing Director
Simirex Europe
Wokingham
09.1996 - 10.1998
- Led opening of first affiliate of Simirex Inc.
- Responsible for facility design, staff development, Standard Operating Procedure development, cost structure, contracting, project management and operations.
- Maintained dual role of Managing Director of Simirex Europe and Executive Director of Operations for Simirex Inc.
- Routinely oversaw in excess of 150 projects simultaneously.
- Simirex Europe brought to break even within 24 months.
Executive Director of Operations
Simirex Inc.
Mt. Laurel
03.1996 - 10.1998
- Directed multiple facility expansions and managed significant personnel growth; ~140 employees at time of acquisition by Quintiles.
- Coordinated activities of all internal departments.
- Led all business development, marketing and contractual activities.
- Met all timelines and financial goals.
Director of Operations
Simirex Inc.
Mt. Laurel
01.1994 - 03.1996
Sales Representative
Pitney-Bowes Inc.
09.1989 - 01.1991
Education
Bachelor of General Studies - Economics, English
UNIVERSITY OF MICHIGAN
Ann Arbor, Michigan05.1989
Skills
- Project management
- Oracle CPQ
- Quality improvement
- Profit and loss management
- Risk assessment
- Negotiation strategies
Competencies
- Organizational Leadership
- Entrepreneurial Innovation
- Process Improvement & Development
- Strategic Planning
- Service Line Development
- Marketing
- Financial Management
- Operational Performance
- Supply Chain Management
Other
Rosemary Beach Foundation, Director, Treasurer
Timeline
Global Director – Quoting/Commercial Services
ThermoFisher Scientific
04.2023 - Current
General Manager
Fisher Clinical Services Inc.
01.2011 - Current
General Manager
Fisher Clinical Services Inc.
11.2008 - 12.2010
Senior Director, Clinical Operations
Aptuit, Inc.
06.2008 - 10.2008
Director, Clinical Supplies Management
Aptuit, Inc.
09.2006 - 05.2008
Executive Vice President
Xerimis Inc.
04.2001 - 08.2006
Vice President of Clinical Supplies – Americas
Quintiles Clinical Supplies
10.1998 - 12.2000
Managing Director
Simirex Europe
09.1996 - 10.1998
Executive Director of Operations
Simirex Inc.
03.1996 - 10.1998
Director of Operations
Simirex Inc.
01.1994 - 03.1996
Sales Representative
Pitney-Bowes Inc.
09.1989 - 01.1991
Bachelor of General Studies - Economics, English
UNIVERSITY OF MICHIGAN
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