Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jim Bennett

Wayne,NJ

Summary

Dynamic professional with extensive experience at PSE&G, excelling in workplace safety and employee relations. Proven track record in enhancing customer satisfaction and team productivity through effective communication and leadership. Skilled in injury prevention and performance enhancement, fostering a culture of continuous improvement and collaboration among team members.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Shop Steward

United Association 855
01.2024 - Current
  • Communicate between Union and Management, negotiate and discuss rules, discipline and resolutions regarding both
  • Regularly communicated with upper management regarding staff concerns and suggestions, advocating for employee needs and interests.
  • Established strong relationships with union representatives) to facilitate effective collaboration on matters related to worker''s rights and protections.
  • Attend and speak regularly at meetings with staff to discuss ongoing projects, address any issues or concerns, and maintain open lines of communication among team members.

Service Mechanic

PSE&G
01.2018 - Current
  • Utilize Customer training experience to interact with customers to schedule appointments, handle concerns, and articulate scope of job.
  • Safely and efficiently run gas piping and relocate meter to approved location outside customer premises while keeping parameters of job to Local and Federal code and compliance.
  • Maintained professional growth by keeping current with training and workshops,
  • Improved customer satisfaction by providing timely and accurate completion of job requirements
  • Collaborated with team members to complete all required assignments and utilizing job TAILBOARDS to ensure safety and proper use of PPE
  • Earned a reputation for reliability and trustworthiness among customers
  • Communicate in congruence supervision, management and other Union members and police officers on the job
  • Demonstrate leadership amongst co-workers
  • Document and keep records of job specs on company issued tablet

Service Technician

PSE&G
02.2013 - Current
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
  • Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
  • Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
  • Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
  • Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
  • Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
  • Responded to gas leak emergencies, fires, and infrastructure damages within State mandated guidelines and worked collaboratively with police,fire and supervision
  • Worked safely without recording an OSHA or Motor Vehicle Accident
  • Worked in inclement weather and in storm and flood resoration projects, communicating with displaced customers a timeline for gas utilities to be restored

Utility Mechanic

PSE&G
09.2012 - Current
  • Responded efficiently to emergency situations involving utility failures, gas leaks and other emergencies
  • Upgrade gas systems in accordance with modernization and local and state guidelines
  • Assisted in the installation of new equipment, ensuring proper integration with existing systems for seamless operation.
  • Increased workplace safety by conducting thorough inspections and implementing corrective actions for identified issues.
  • Upgraded outdated equipment as part of continuous improvement initiatives, leading to increased productivity across various departments.

Supervisor

UPS
08.2010 - 08.2012
  • Oversaw daily operations of the boxline, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved teamwork dynamics with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Boosted team morale and performance, organizing regular training sessions and motivational meetings.

Education

High School Diploma -

West Milford Township High School
West Milford, NJ
06-2003

Skills

  • Workplace safety
  • Employee relations
  • Staff scheduling
  • Merchandising
  • Assertiveness
  • Functional movement
  • Strength training
  • Injury prevention
  • Corrective exercise
  • Core strengthening
  • Nutritional guidance
  • Weight management
  • Performance enhancement
  • Personal development
  • Motivational techniques
  • Health and wellness
  • Behavioral change
  • Improving well-being
  • Life management

Certification

  • Rebecca Zung HICONTRA Certified
  • Upskills Life Coach Certificate
  • Upskills Resilience Coach (95% Complete
  • Upskills Leadership Diploma (In Progress)
  • CPR/First Aid Certified
  • Former NASM CPT
  • Insurance License for Property and Casualty

Languages

English
Native or Bilingual
Italian
Elementary

Timeline

Shop Steward

United Association 855
01.2024 - Current

Service Mechanic

PSE&G
01.2018 - Current

Service Technician

PSE&G
02.2013 - Current

Utility Mechanic

PSE&G
09.2012 - Current

Supervisor

UPS
08.2010 - 08.2012

High School Diploma -

West Milford Township High School

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Jim Bennett