Jim Brajkovic
San Antonio,TX
Summary
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
21
21
years of professional experience
Work History
Bartender Shift Manager
Fleming's Prime Steakhouse & Wine Bar
12.2012 - 02.2024
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Monitored compliance with local and state liquor laws, ensuring all employees were properly trained and licensed to serve alcoholic beverages.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Collaborated with other managers to develop promotional events that attracted new clientele and generated additional revenue streams.
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Kept bar presentable and well-stocked to meet customer needs.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Assisted in managing special events such as private parties or corporate functions, coordinating staff efforts for seamless execution.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Trained new bartenders on mixing techniques, customer service standards, and company policies, ensuring a high-quality experience for all guests.
- Maintained consistent inventory records by conducting regular audits of liquor supplies, adjusting orders as necessary based on demand trends.
- Managed inventory levels effectively to reduce waste and optimize stock availability for customers.
- Enhanced team productivity by delegating tasks and overseeing workflow in a fast-paced environment.
- Contributed to an increase in nightly revenue by upselling premium products and suggesting food pairings for various beverages.
Manager
Pat O'Briens
07.2003 - 11.2012
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Improved safety procedures to create safe working conditions for workers.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Developed detailed plans based on broad guidance and direction.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Defined clear targets and objectives and communicated to other team members.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Controlled costs to keep business operating within budget and increase profits.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
Skills
- Safe Food Handling
- ServSafe Food Manager
- Scheduling
- Food plating and presentation
- Payment Processing
- Creative Mixology
- Event Coordination
- Strategic Planning
- Inventory Management Software
- Inventory Management
Timeline
Bartender Shift Manager
Fleming's Prime Steakhouse & Wine Bar
12.2012 - 02.2024
Manager
Pat O'Briens
07.2003 - 11.2012