Jim Brooks
Monroeville,US
Summary
Adept at driving business development and enhancing customer relations, I leveraged strategic resource management and motivational techniques to boost team performance at AutoZone. My expertise in operations management and employee relations significantly improved store efficiency and staff productivity, showcasing a proven track record of achieving ambitious goals.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
AutoZone
Monroeville, PA
03.2024 - Current
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
ASSISTANT GENERAL MANAGER
Wendy's
Leechburg, PA
01.2024 - Current
- Managed day-to-day operations, ensuring high levels of customer service and satisfaction
- Resolved customer complaints in a timely manner with an emphasis on maintaining positive relationships
- Acknowledged outstanding staff performance to boost company morale and productivity
TOOL AND HARDWARE DEPARTMENT SUPERVISOR
Lowes Home Improvement
Monroeville, PA
07.2023 - 01.2024
- Coordinated daily activities to ensure timely completion of tasks within established deadlines
- Evaluated employee performance regularly and provided constructive feedback for growth opportunities
- Delivered excellent customer service, driving quality shopping experiences
PRO SALES SPECIALIST
Lowes Home Improvement
Monroeville, PA
11.2022 - 07.2023
- Adhered strictly to company policies, procedures, and compliance regulations
- Successfully developed and maintained strong relationships with customers to ensure repeat business
- Conducted market analysis to identify new opportunities for growth
- Managed customer inquiries, complaints, and feedback in a timely manner
- Provided product training sessions for team members on an ongoing basis
- Identified potential areas of improvement within the organization's sales process
- Developed in-depth knowledge of products and services to better inform customers
MILLWORK SALES SPECIALIST
Lowes Home Improvement
Monroeville, PA
07.2022 - 11.2022
- Designed door and window projects for customers
- Ensured accuracy of special-order projects
- Maintained an up-to-date knowledge of millwork products available in the marketplace
MILLWORK SALES ASSOCIATE
Lowes Home Improvement
Monroeville, PA
04.2022 - 07.2022
- Greeted customers warmly and offered assistance
- Helped customers select products
- Kept work area clean, organized, and free of clutter at all times
- Performed cleaning tasks, keeping store neat and organized
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously
- Handled customer complaints and inquiries in a courteous and efficient manner
- Organized merchandise displays to promote higher levels of customer engagement
GENERAL MANAGER OF OPERATIONS
Calvin Brooks Construction
Connellsville, PA
09.2006 - 04.2022
- Utilized financial analysis to identify cost savings opportunities and optimize budget allocations
- Developed talented team, participating in hiring, coaching, and performance management processes
- Managed and directed day-to-day operations, ensured compliance with organizational policies and procedures
- Monitored inventory levels, taking proactive measures when necessary to avoid stock shortages or overages
- Ensured compliance with local, state, federal laws and regulations governing company operations
- Tracked company inventories and ordered new products to replenish equipment levels
- Established work schedules, ensuring job tasks were effectively assigned and completed properly
- Oversaw and approved the ordering of necessary operational supplies and equipment for grounds, maintenance, and housekeeping
- Strategized with leadership to stay ahead of changing customer needs and labor planning concerns
LOUNGE MANAGER
7 Springs Mountain Resort
Champion, PA
11.2004 - 09.2006
- Performed administrative tasks such as scheduling shifts, payroll processing, employee onboarding and training
- Managed budgeting process for labor costs associated with lounge operations
- Provided leadership by setting an example of professionalism in attitude and appearance for all employees
- Cultivated strong relationships with vendors to ensure access to quality products at competitive prices
- Assisted guests with inquiries regarding menu items or beverages available at the lounge
- Developed plans for special events including menus selection, and staffing requirements
- Coordinated promotional campaigns designed to attract new customers while retaining existing ones
- Ensured compliance with all applicable laws, regulations, safety standards and guidelines regarding alcohol service
- Utilized effective communication skills when interacting with customers or resolving conflicts between staff members
- Assessed need for additional resources based on trends in customer demand
- Investigated customer complaints or concerns in a timely manner in order to resolve issues quickly and effectively
- Supervised staff in the performance of their duties while providing guidance on proper customer service techniques
- Analyzed weekly reports to identify areas where operational efficiencies could be improved
- Monitored bar activities to ensure all employees adhere to established policies and procedures
- Evaluated employee performance on a regular basis in order to identify strengths and weaknesses within the team
- Adhered strictly to health and safety regulations set forth by local authorities
- Interacted regularly with customers to build rapport and maintain loyalty
- Created a customer-friendly environment to ensure repeat business and positive feedback from patrons
- Managed daily operations, including scheduling, ordering, and inventory control
HEAD BARTENDER
7 Springs Mountain Resort
Champion, PA
09.2001 - 11.2004
- Maintained exceptional knowledge of beer, wine, spirits, cocktail recipes, ingredients and preparation techniques
- Implemented innovative strategies to increase sales and profitability of the bar
- Supervised team of bartenders to ensure compliance with health and safety regulations
- Expertly prepared cocktails and drinks according to recipes and standards
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
- Strictly enforced rules related to alcohol consumption within the establishment
- Monitored bar area cleanliness throughout shift ensuring tables are cleared quickly after guests leave
- Completed POS transactions, returning currency, coin, and payment cards to patrons
- Provided excellent customer service while anticipating guest needs and responding promptly to inquiries
- Tracked stock levels daily to ensure adequate supply for peak hours
- Handled guest complaints promptly, contacting supervisor immediately for assistance with escalated issues
BARTENDER
7 Springs Mountain Resort
Champion, PA
11.1999 - 09.2001
- Developed strong working relationships with customers and staff
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor
- Kept bar organized and clean during busy hours
- Handled cash drawer accurately throughout shift including opening and closing out register each day
- Performed all cleaning duties before, during and after shift including sanitizing bar surfaces
- Greeted patrons promptly and cordially, exhibiting excellent guest service skills
- Completed POS transactions, returning currency, coin, and payment cards to patrons
- Maintained an organized and clean work environment, ensuring all customer areas were properly stocked with supplies
Education
BACHELOR OF SCIENCE (B.S.) - BUSINESS ADMINISTRATION
West Virginia University
Morgantown, WV, US06.2006
Skills
- Workforce Scheduling
- Operations Management
- Employee Relations
- Business Development
- Inventory Management
- Strategic Resource Management
- Staff management
- Relationship building and management
- Customer relations
- Team building and leadership
- Goals and performance
- Department oversight
- Stock rotations
- Sales expertise
- Store opening and closing
- Hiring and training
- Transaction processing
- Operations
- Records management
- Sales strategies
- Motivational techniques
- Retail operations
Certification
Responsible Alcohol Management Program
References
References available upon request.
References
References available upon request.
Timeline
Assistant Store Manager
AutoZone
03.2024 - Current
ASSISTANT GENERAL MANAGER
Wendy's
01.2024 - Current
TOOL AND HARDWARE DEPARTMENT SUPERVISOR
Lowes Home Improvement
07.2023 - 01.2024
PRO SALES SPECIALIST
Lowes Home Improvement
11.2022 - 07.2023
MILLWORK SALES SPECIALIST
Lowes Home Improvement
07.2022 - 11.2022
MILLWORK SALES ASSOCIATE
Lowes Home Improvement
04.2022 - 07.2022
GENERAL MANAGER OF OPERATIONS
Calvin Brooks Construction
09.2006 - 04.2022
LOUNGE MANAGER
7 Springs Mountain Resort
11.2004 - 09.2006
HEAD BARTENDER
7 Springs Mountain Resort
09.2001 - 11.2004
BARTENDER
7 Springs Mountain Resort
11.1999 - 09.2001
BACHELOR OF SCIENCE (B.S.) - BUSINESS ADMINISTRATION
West Virginia University