Jim Burczyk
Port Saint Lucie,FL
Summary
Results-driven manager with extensive experience in financial statement review, auditing, and reporting. Skilled in producing comprehensive reports, evaluating department operations, and managing month- and year-end closings. Known for meticulous attention to detail and a conscientious, methodical approach. Successfully leads every facet of new and ongoing business operations. Demonstrates strategic thinking and tactical decision-making abilities to exceed customer expectations. Creative problem solver adept at de-escalating situations and driving positive change.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Inside Sales Manager
Beacon Construction
06.2023 - Current
- Receive and process requests for price quotes, orders, returns, cancellations, product information and availability, billing inquiries, and corrections
- Plan and implement telemarketing and prospecting objectives
- Coordinate delivery and pick up of orders with operations teams
- Provide support to Outside Sales team
- Adhere to pricing guidelines and policies of customer financial services.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
- Surpassed sales goals by 20% annually with implementation of diverse sales tools and strategies.
Branch Manager
Southern Pine Lumber
06.2022 - 06.2023
- Met deadlines by proactively managing individual and team tasks and streamlining processes
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales
- Launched new training program to boost employee skills and staff retention rate
- Generated financial and operational reports to assist management with business strategy.
Assistant General Manager
Bass Pro Shops
06.2018 - 06.2022
- Responsible for day-to-day management of store operations and merchandising to ensure financial efficiency, inventory control, customer service, proper merchandise presentation, Associate morale and other duties as assigned
- Fostered service-oriented associates by participating in interviewing, training, New Hire orientation, performing evaluations, merit / promotional increases, approving weekly work schedules, coaching and motivating associates resulting in productive team-oriented work environment
- Committed to world class customer service by ensuring pleasant and productive shopping experience for all customers
- Controlled Company assets and financial efficiency by auditing reports, journals, physical inventory and procedures to ensure system integrity; monitor and control cash management; controls Stores Operating account
- Maintained all Merchandising, Marketing & Advertising strategies
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate of 72 % on VOC
- Promoted CLUB Membership and In-Store Pick-up increasing sales of 23%.
- Motivated, trained, and disciplined employees to maximize performance.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Handled cash accurately and prepared deposits.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
Operations Manager
Home Depot
04.2017 - 06.2018
- Developed and implemented business strategies to achieve business goals and stay competitive increasing sales by 6%
- Evaluated employee performance and conveyed constructive feedback to improve skills resulting in higher employee engagement results
- Maximized performance by monitoring daily activities and mentoring team members
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Owner Operator
Sawgrass Delivery Service, Sunrise Florida
11.2015 - 04.2017
- Introduced new methods, practices, and systems to reduce turnaround time
- Generated revenues yearly and effectively capitalized on industry growth
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues
- Managed day-to-day business operations increasing customer base by 4%.
- Managed day-to-day business operations.
- Increased customer satisfaction by providing high-quality services and timely communication.
General Manager
Advance Auto Parts
09.2014 - 11.2015
- Executed Company and District initiatives, as well as creating local growth strategies through employee and customer engagement increasing sales by 12%
- Focused on customer / community Insight, utilizing performance Management Cycle to address business gaps and improve Operational Efficiencies, control shrink teaching Value Based
- Served as district coach for General Manager onboarding program
- Successfully managed district inventories
- Managed Multiple stores simultaneously while General Manager bench was filled
- Selected Accomplishments: Integrated merchandising and training standards as core components of sales proficiency programs.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
Operations Manager
Bed Bath And Beyond
10.2010 - 09.2014
- Led training inspiring employees to reach highest level of customer service and safety culture
- Inspired team to go above and beyond to ensure proper inventory levels to fulfill customer needs online and in the store Successfully managed multi-market inventories annually for Bed Bath & Beyond and Buy Buy Baby
- Managed Back-to-School online program and improved processes allowing growth of over 20%
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Operations Manager
Lowes Home Centers, Inc
03.2008 - 10.2010
- Validated execution of sales and service programs, merchandising and pricing standards, safety, CRM, 3PL, Expenses, Back and Front-end operations using Daily Checklist and interactions with direct reports
- Empowered store team to share knowledge and teamwork through mentor program resulting in cross-trained supervisors and subject matter expects for stores
- Directed teams on implementation of sales strategies, merchandising integrity, operation excellence and financial performance (P&L) by providing daily guidance and support resulting on sales increase of 12%
- Mitigated business risks by working closely with staff members and assessing performance
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
- Assisted in recruiting, hiring, and training of team members
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Sales Manager
Lowes Home Centers, Inc
06.2004 - 03.2008
- Implemented sales strategy, financial performance, and employee engagement increasing VOC by 9%
- Spearheaded hiring and training of all sales personal
- Led, motivated, and developed internal talent resulting in internal promotions to leadership roles
- Responsible for superior customer service and merchandising standards leading by example and managing by walking around
- Selected Accomplishments: Successfully increased top line sales in all three stores by implementing culture of ownership and consistency through already in place policy's and business standards.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
Store Manager
84 Lumber Co
06.2002 - 06.2004
- Oversaw overall sales performance, margin and store operations increasing sales by 13%
- Led top selling outside sells team by training and setting realistic goals that were met due to structured work ethic
- Validated all new residential and commercial bids by estimating all cost of materials with sales team until they were proficient
- Trained and guided team members to maintain high productivity and performance metrics
- Interacted well with customers to build connections and nurture relationships
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
- Selected Accomplishments: Executed business strategies by leading and reacting with agility to internal and external factors.
Senior Draftsman & Designer
Chelsea Building Products
01.2000 - 06.2002
- Designed complex 3D computer models for vinyl window extrusions and presentations
- Worked with the mechanical engineers to design die casts for the extrusion process
- Conducted complete Quality control tests on all final real life windows
- Wind, Water, & Structural.
Education
No Degree - Financial Planning
Lowes University
Mooresville, NC04.2006
Associate of Science - Drafting Technology
ITT Technical Institute
Pittsburgh06.1999
Skills
- Employee Engagement
- Multi – Unit Management
- P&L Management
- Pipeline Management
- Operating Procedures and Policies
- Team Recruiting and Onboarding
- Brand-building strategies
- Omni - channel Initiatives
- Problem-solving abilities
- Organizational Skills
- Adaptability and Flexibility
- Sales Targeting
- Inventory Management
- Corporate Social Responsibility
- Goals and Performance
- Financial Management
- Motivational Skills
- Sales Team Leadership
- Account Management
- Customer surveying
- Market Share Growth
- Customer Service Management
Certification
- Microsoft Certified, Dynamics 365 for Sales Functional Consultant Associate - Microsoft.
- CPR/AED Certification
- Certified Sales Professional (CSP)
- Forklift Certification
- Situational Leadership
Timeline
Inside Sales Manager
Beacon Construction
06.2023 - Current
Branch Manager
Southern Pine Lumber
06.2022 - 06.2023
Assistant General Manager
Bass Pro Shops
06.2018 - 06.2022
Operations Manager
Home Depot
04.2017 - 06.2018
Owner Operator
Sawgrass Delivery Service, Sunrise Florida
11.2015 - 04.2017
General Manager
Advance Auto Parts
09.2014 - 11.2015
Operations Manager
Bed Bath And Beyond
10.2010 - 09.2014
Operations Manager
Lowes Home Centers, Inc
03.2008 - 10.2010
Sales Manager
Lowes Home Centers, Inc
06.2004 - 03.2008
Store Manager
84 Lumber Co
06.2002 - 06.2004
Senior Draftsman & Designer
Chelsea Building Products
01.2000 - 06.2002
No Degree - Financial Planning
Lowes University
Associate of Science - Drafting Technology
ITT Technical Institute
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