Jim Carruthers
Seattle,WA
Summary
Dynamic leader with a proven track record for industry leading companies like American Express, Rollins, Center for the Visually Impaired and Rebellion Food Group. Client service professional specializing in strategic planning, negotiation, and marketing. Project innovator with a proven track record of enhancing operational efficiency and expanding brand presence.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
41
41
years of professional experience
Work History
OPERATIONS MANAGER
The Home Depot
05.2024 - Current
- Manage staffing, inventory, merchandising and customer service for top sales store in PNW region.
- Implemented employee retention and appreciation program reducing store attrition.
- Increased customer retention by driving contractor sales to ProXtra program.
GENERAL MANAGER/OWNER
Rebellion Food Group
01.2014 - 04.2024
- Fully developed three innovative restaurant concepts including design, branding, menu, build-out, marketing and advertising.
- Fightingtown Tavern: full service, casual neighborhood restaurant/bar
- Atomic Biscuit: full service, breakfast/brunch diner
- Blackbird Tavern: full service, upscale casual dining
- Created menus emphasized locally sourced ingredients and scratch made fare.
- Launched retail store for all concepts selling branded merchandise to enhance brand awareness while generating additional revenue.
- Implemented and managed processes for both front and back of house.
- Negotiated contracts and agreements with business partners, vendors, and customers.
- Monitored the daily operations related to customer service, inventory management, and marketing.
SENIOR VICE PRESIDENT
Center for the Visually Impaired
03.2010 - 12.2013
- Launched first business endeavor for non-profit: a call center utilizing text to speech technology to employ those with visual impairment.
- Assisted with grant writing for donor solicitation in support of new business venture.
- Oversaw installation of hardware and software to support infrastructure.
- Developed and implemented sales strategies to drive revenue growth and market expansion.
- Led sales efforts that allowed organization to achieve break-even after the first 11 months of operation.
SENIOR DIRECTOR OPERATIONS
Rollins
01.2006 - 03.2010
- Created Outbound Call & Lead Generation program for commercial and residential accounts.
- Implemented efficiency processes and new sales strategies resulting in $40MM in additional revenue.
- Identified opportunities for process improvements and cost savings initiatives across multiple teams.
- Coordinated launch of first international locations (Canada, Ireland, UAE).
VICE PRESIDENT
Loyaltyworks
07.1996 - 01.2006
- Managed largest business unit generating $28MM in annual revenue.
- Trained new sales associates on product offerings and assisted with client presentations to close business.
- Negotiated and managed contacts and partnerships with vendors and suppliers.
- Developed growth plans by identifying key targets.
DIRECTOR OF OPERATIONS
American Express
08.1984 - 06.1996
- Coordinated with department managers to support seamless implementation of operational strategies.
- Designed innovative approaches to optimize workflow, streamline procedures, and enhance customer service satisfaction levels.
- Liaised with superiors to make decisions for operational activities and set strategic goals.
Education
Associate in Marketing -
Georgia State University
Atlanta, GASkills
- Long-term strategic planning
- Google Suite
- Project execution
- Financial performance management
- Service excellence
- Operational efficiency
- Strategic implementation
- Customer engagement strategies
COMMUNITY SERVICE
Freedom for Fido, BOARD MEMBER, Atlanta, GA, 2018-2024
Timeline
OPERATIONS MANAGER
The Home Depot
05.2024 - Current
GENERAL MANAGER/OWNER
Rebellion Food Group
01.2014 - 04.2024
SENIOR VICE PRESIDENT
Center for the Visually Impaired
03.2010 - 12.2013
SENIOR DIRECTOR OPERATIONS
Rollins
01.2006 - 03.2010
VICE PRESIDENT
Loyaltyworks
07.1996 - 01.2006
DIRECTOR OF OPERATIONS
American Express
08.1984 - 06.1996
Associate in Marketing -
Georgia State University